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Higherland Surgery

Experienced Medical Receptionist

Information:

This job is now closed

Job summary

We are seeking a professional and experienced GP Receptionist to join our busy healthcare practice. If you have exceptional customer service skills, are detail-oriented, and thrive in a fast-paced environment, we would love to hear from you!

Why Join Us?- A supportive and collaborative team- A welcoming and friendly work environment

Main duties of the job

  • Greet and assist patients with appointments, queries, and general needs
  • Manage phone lines and appointment scheduling
  • Maintain patient records with accuracy and confidentiality
  • Process prescriptions and referrals
  • Handle administrative tasks such as filing and patient communications
  • Ensure the smooth operation of the front desk and waiting area

Essential Skills & Qualifications:

  • Previous experience working in a GP practice
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Proficiency with medical software and computer systems
  • Ability to work independently and as part of a team
  • Compassionate, patient-focused attitude

About us

At Higherland Surgery, we are dedicated to delivering exceptional healthcare services that prioritise the well-being, dignity, and rights of our patients.

Our dedicated team is the backbone of Higherland Surgery, comprising skilled professionals committed to delivering exceptional care.

Details

Date posted

10 January 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5863-25-0001

Job locations

Higherland Surgery

3 Orme Road

Newcastle

Staffordshire

ST5 2UE


Job description

Job responsibilities

A Medical Receptionist serves as the first point of contact for patients in a healthcare facility, ensuring smooth operations by managing front desk responsibilities. This role involves providing excellent customer service, maintaining confidentiality, and facilitating effective communication between patients and healthcare providers.

Job description

Job responsibilities

A Medical Receptionist serves as the first point of contact for patients in a healthcare facility, ensuring smooth operations by managing front desk responsibilities. This role involves providing excellent customer service, maintaining confidentiality, and facilitating effective communication between patients and healthcare providers.

Person Specification

Qualifications

Essential

  • Good standard of general educationEssential

Desirable

  • GCSE Mathematics C or above Desirable
  • GCSE English C or above Desirable

Experience

Essential

  • Experience of working with the general publicEssential
  • Experience of reception work Essential
  • Experience of working within General PracticeEssential
  • Excellent communication skills (Written and Oral)Essential
  • IT skills Essential
  • Clear, polite telephone manner Essential
  • Time Management and the ability to work to deadlinesEssential
  • Problem solving skills Essential
  • Interpersonal skills Essential
  • Behaviours
  • Smart, polite and confidentEssential
  • Planning and organisingEssential
  • Performing under pressureEssential
  • Adaptability Essential
  • Using initiative Essential
  • Team working Essential
  • Self motivated Essential
  • Flexibility Essential
  • Confidentiality Essential

Desirable

  • Knowledge of Emis Web Clinical SystemDesirable
Person Specification

Qualifications

Essential

  • Good standard of general educationEssential

Desirable

  • GCSE Mathematics C or above Desirable
  • GCSE English C or above Desirable

Experience

Essential

  • Experience of working with the general publicEssential
  • Experience of reception work Essential
  • Experience of working within General PracticeEssential
  • Excellent communication skills (Written and Oral)Essential
  • IT skills Essential
  • Clear, polite telephone manner Essential
  • Time Management and the ability to work to deadlinesEssential
  • Problem solving skills Essential
  • Interpersonal skills Essential
  • Behaviours
  • Smart, polite and confidentEssential
  • Planning and organisingEssential
  • Performing under pressureEssential
  • Adaptability Essential
  • Using initiative Essential
  • Team working Essential
  • Self motivated Essential
  • Flexibility Essential
  • Confidentiality Essential

Desirable

  • Knowledge of Emis Web Clinical SystemDesirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Higherland Surgery

Address

Higherland Surgery

3 Orme Road

Newcastle

Staffordshire

ST5 2UE


Employer's website

https://www.higherlandsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Higherland Surgery

Address

Higherland Surgery

3 Orme Road

Newcastle

Staffordshire

ST5 2UE


Employer's website

https://www.higherlandsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager / Office Manager

Tracy Stephens or Suzanne Bowers

tracy.stephens@staffs.nhs.uk

01782917840

Details

Date posted

10 January 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5863-25-0001

Job locations

Higherland Surgery

3 Orme Road

Newcastle

Staffordshire

ST5 2UE


Supporting documents

Privacy notice

Higherland Surgery's privacy notice (opens in a new tab)