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Woodland Drive Medical Centre

Care Navigator

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This job is now closed

Job summary

About the Role

As a Care Navigator, you will be the first point of contact for our patients, ensuring their journey through the healthcare system is smooth and efficient. You will play a vital role in assisting patients with appointment bookings, answering queries, and providing general support to our medical team. This role is ideal for a proactive, customer-focused individual who thrives in a fast-paced environment.

Main duties of the job

Key Responsibilities:

  • Greet and assist patients, ensuring a welcoming and professional reception.
  • Manage appointment requests via telephone, in person, and online.
  • Support patient registration and update medical records.
  • Handle prescription requests in line with practice procedures.
  • Process and dispatch medical documents, including referrals and test results.
  • Maintain confidentiality and ensure all interactions align with GDPR and practice policies.
  • Assist clinicians and administrative staff in ensuring smooth practice operations.

About us

About Us

At Woodland Drive Medical Centre, we are committed to delivering and sustaining enhanced patient-centred care through collaboration, innovation, and continuous growth. Our mission is to provide compassionate healthcare that prioritizes safety, wellness, and personal empowerment. We foster a supportive and inclusive workplace where our team members are valued and encouraged to grow.

Details

Date posted

04 February 2025

Pay scheme

Other

Salary

£12.19 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5860-25-0000

Job locations

Woodland Drive Medical Centre

Woodland Drive

Barnsley

South Yorkshire

S70 6QW


Job description

Job responsibilities

Primary Duties and Areas of ResponsibilitiesPatients

  • Process appointment requests via telephone, in person, and online
  • Receive patients and direct them to the appropriate surgeries
  • Handle visit requests from patients
  • Register new patients and temporary residents
  • Process patient change of address requests
  • Manage repeat prescription requests in line with practice guidelines
  • Accept and dispatch specimens to hospitals
  • Maintain a full understanding of the appointment system
  • Understand and manage telephone systems, both daytime and out of hours
  • Enter and record information in the computer system as per practice procedures
  • Take messages and pass on relevant information
Workflow Tasks (to be completed within agreed timescales)
  • Scan medical information into patient records
  • Allocate workflow tasks to doctors
  • Process out-of-hours information received electronically
  • Update records when a patient is deceased
  • Process online prescription requests
  • Handle hospital discharge letters
  • Process scanned workflow documents from doctors
  • Manage patient deductions
  • Process administrative tasks
  • Conduct QOF recalls
Medical Records
  • Ensure patient records are kept neat, tidy, and in good condition
  • Update patient details (e.g., address, phone numbers) in their medical records
  • Document all patient interactions in the computerized medical record system
Reception
  • Upon opening, check that doctors' rooms, waiting areas, and reception are clean, tidy, and properly ventilated
  • Assist in organizing patient appointments and facilitating the flow of information between staff, patients, and healthcare providers
  • Ensure surgeries are stocked with necessary stationery and equipment for doctors
  • Receive and exchange routine information with clinicians, healthcare providers, staff, patients, and external agencies

Job description

Job responsibilities

Primary Duties and Areas of ResponsibilitiesPatients

  • Process appointment requests via telephone, in person, and online
  • Receive patients and direct them to the appropriate surgeries
  • Handle visit requests from patients
  • Register new patients and temporary residents
  • Process patient change of address requests
  • Manage repeat prescription requests in line with practice guidelines
  • Accept and dispatch specimens to hospitals
  • Maintain a full understanding of the appointment system
  • Understand and manage telephone systems, both daytime and out of hours
  • Enter and record information in the computer system as per practice procedures
  • Take messages and pass on relevant information
Workflow Tasks (to be completed within agreed timescales)
  • Scan medical information into patient records
  • Allocate workflow tasks to doctors
  • Process out-of-hours information received electronically
  • Update records when a patient is deceased
  • Process online prescription requests
  • Handle hospital discharge letters
  • Process scanned workflow documents from doctors
  • Manage patient deductions
  • Process administrative tasks
  • Conduct QOF recalls
Medical Records
  • Ensure patient records are kept neat, tidy, and in good condition
  • Update patient details (e.g., address, phone numbers) in their medical records
  • Document all patient interactions in the computerized medical record system
Reception
  • Upon opening, check that doctors' rooms, waiting areas, and reception are clean, tidy, and properly ventilated
  • Assist in organizing patient appointments and facilitating the flow of information between staff, patients, and healthcare providers
  • Ensure surgeries are stocked with necessary stationery and equipment for doctors
  • Receive and exchange routine information with clinicians, healthcare providers, staff, patients, and external agencies

Person Specification

Qualifications

Essential

  • Excellent communication skills, both written and verbal.
  • Strong customer service skills with a patient-focused approach.
  • Ability to work well in a team and independently.
  • IT literacy, including experience with Microsoft Word and Excel.
  • A commitment to confidentiality and professional integrity.

Desirable

  • Experience in a healthcare or NHS setting.
  • Knowledge of EMIS Web or similar clinical systems.
  • Understanding of medical terminology and patient administration.
Person Specification

Qualifications

Essential

  • Excellent communication skills, both written and verbal.
  • Strong customer service skills with a patient-focused approach.
  • Ability to work well in a team and independently.
  • IT literacy, including experience with Microsoft Word and Excel.
  • A commitment to confidentiality and professional integrity.

Desirable

  • Experience in a healthcare or NHS setting.
  • Knowledge of EMIS Web or similar clinical systems.
  • Understanding of medical terminology and patient administration.

Employer details

Employer name

Woodland Drive Medical Centre

Address

Woodland Drive Medical Centre

Woodland Drive

Barnsley

South Yorkshire

S70 6QW


Employer's website

https://www.woodlanddrivemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Woodland Drive Medical Centre

Address

Woodland Drive Medical Centre

Woodland Drive

Barnsley

South Yorkshire

S70 6QW


Employer's website

https://www.woodlanddrivemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Bolouebi Solomon

bolouebi.solomon@nhs.net

Details

Date posted

04 February 2025

Pay scheme

Other

Salary

£12.19 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5860-25-0000

Job locations

Woodland Drive Medical Centre

Woodland Drive

Barnsley

South Yorkshire

S70 6QW


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