Job summary
As a Care Coordinator you will play a key role in supporting patients to
ensure they recieve the right care and services tailored to their
individual needs. You will provide professional and courteous
administrative and front-line
support services for patients, visitors and the wider practice team,
ensuring
all duties are performed effectively and to a good standard meeting the
objectives of the practice.
Main duties of the job
The post-holder will be responsible for coordinating patient care, facilitating communication
between healthcare professionals, and ensuring patients and their families are well informed and supported.
This role will focus on maintaining
smooth and efficient care pathways. Once trained, the post-holder will
also provide guidance and support to colleagues on best practices in care coordination.
About us
Oakmeadow Surgery (Glenfield,
Leicester) is a city-based practice, with 8,500 patients and 4 partners.
We employ a host of highly skilled staff including
pharmacists, pre-reg pharmacists, nurses, HCAs and other roles. We are a
training practice and support medical students and GP resident doctors. We are
an extremely supportive and strong team. We pride ourselves on working smarter,
being innovative and being high achieving (in terms of QOF, IIF and DES).
Job description
Job responsibilities
- To help coordinate the patients journey through primary and secondary care.
- Co-ordinate and prepare PPG meetings and agendas and attending meetings as a practice representative
- Manage incoming correspondence coding and updating the record as appropriate
- Manage paper notes coming in and leaving the surgery
- Summarising incoming medical records
- Process requests for private medical reports and subject access requests
- Sending patient referrals and dealing with associated enquiries
- Process registrations for new, temporary and immediately necessary patients
- Deal with administrative queries and requests from patients
- Conduct health and safety checks such as legionnaires testing, fire alarm tests and health and safety walk rounds
- Ensure notice boards are accurate and up to date
- Maintain and improve the practice website, including updating text, images, and ensuring technical functionality.
- Create engaging and informative social media content
- Create and promote our quarterly practice newsletter
- Assist in the delivery of QOF, IIF and other enhanced services the surgery are to offer
- Deal effectively with incoming patient calls and queries, seeking advice when necessary
- Opening and closing procedures for the building ensuring doors, windows and alarms are secure
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely
- Monitor requests made via AccuRx
- Signposting to relevant services or healthcare providers
- Make/cancel/rearrange appointments via the clinical system
- Arrange interpreters as necessary
- Processing prescription requests
- Deal with administrative queries and requests from patients
- Support and assist clinicians and management as required
- Taking delivery of goods according to practice policy
- Ensure up to date patient information is recorded
- Give test results where appropriate
- Opening and closing procedures for the building ensuring doors, windows and alarms are secure
- Support in the training of new reception staff
- Providing cover for staff leave as necessary
- Maintain a clean and organised environment
Job description
Job responsibilities
- To help coordinate the patients journey through primary and secondary care.
- Co-ordinate and prepare PPG meetings and agendas and attending meetings as a practice representative
- Manage incoming correspondence coding and updating the record as appropriate
- Manage paper notes coming in and leaving the surgery
- Summarising incoming medical records
- Process requests for private medical reports and subject access requests
- Sending patient referrals and dealing with associated enquiries
- Process registrations for new, temporary and immediately necessary patients
- Deal with administrative queries and requests from patients
- Conduct health and safety checks such as legionnaires testing, fire alarm tests and health and safety walk rounds
- Ensure notice boards are accurate and up to date
- Maintain and improve the practice website, including updating text, images, and ensuring technical functionality.
- Create engaging and informative social media content
- Create and promote our quarterly practice newsletter
- Assist in the delivery of QOF, IIF and other enhanced services the surgery are to offer
- Deal effectively with incoming patient calls and queries, seeking advice when necessary
- Opening and closing procedures for the building ensuring doors, windows and alarms are secure
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely
- Monitor requests made via AccuRx
- Signposting to relevant services or healthcare providers
- Make/cancel/rearrange appointments via the clinical system
- Arrange interpreters as necessary
- Processing prescription requests
- Deal with administrative queries and requests from patients
- Support and assist clinicians and management as required
- Taking delivery of goods according to practice policy
- Ensure up to date patient information is recorded
- Give test results where appropriate
- Opening and closing procedures for the building ensuring doors, windows and alarms are secure
- Support in the training of new reception staff
- Providing cover for staff leave as necessary
- Maintain a clean and organised environment
Person Specification
Experience
Essential
- Administrative experience
- Experience of working with the general public
Desirable
- Experience of working in primary care
- Experience of working in a health care setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Knowledge and skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Competent in the use of Office and Outlook
- Systmone user skills
Person Specification
Experience
Essential
- Administrative experience
- Experience of working with the general public
Desirable
- Experience of working in primary care
- Experience of working in a health care setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Knowledge and skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Competent in the use of Office and Outlook
- Systmone user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
