Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES OF THE POST
Reception Duties
To handle telephone enquiries in a professional manner
Inputting of patient information on AskmyGP and actioning enquiries received from patients
To greet patients at the reception desk and deal with their enquiries in a professional manner
To make, alter and update appointments for patients on the computer systems according to set protocols
Accurately extract and re-file patient records as and when required
To provide advice and information to all users and visitors of Violet Hill House and associated health teams
To provide holiday and sickness cover for reception team
Keep reception area and desk efficient and tidy
To pass on relevant information to team members to ensure continuity of care and staff efficiency
Maintain security and confidentiality of persons, equipment and information
Clerical Duties
Registering patients and accurately entering data on to the relevant computer system
Ensuring that the patient data base is accurately maintained by entering changes in address, name and other information on SystmOne and associated data systems according to protocols
Accurately entering and updating clinical data on the computer records according to protocols
Accurately compiling cervical smear forms, blood forms and associated data
Accurately entering Temporary Resident details onto the computer
Dealing with the incoming and outgoing delivery of post to Suffolk Health Authority and Violet Hill House
Undertake additional administrative duties as required
Maintain accuracy of all information given and data entered
Maintain accurate knowledge of, and keep updated all written reception protocols
Any Other Delegated Duties Considered Appropriate To The Post
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Practice, and will
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
