Job responsibilities
Reception Duties:
To greet patients at the reception desk and deal with their enquiries in a professional
manner.
To instruct patients on the correct use of the Automatic Check in Machine
To make, alter and update appointments for patients on the computer systems according to set protocols
To assist with patients enquiries on the telephone in a professional manner
To accurately extract and re-file patient records as and when required
To handle telephone enquiries in a professional manner
To provide advice and information to all users and visitors of Brandon Medical Practice and associated health teams
To provide holiday and sickness cover for reception team.
Keep reception area and desk efficient and tidy
To pass on relevant information to team members to ensure continuity of care and staff efficiency
Maintain security and confidentiality of persons, equipment and information
Clerical Duties
Inputting patient information on AskmyGP and actioning enquiries received from patients
Opening & distributing the daily delivery of post and posting it as required
Accurate and timely use of the franking machine
Registering patients and accurately entering data onto the computer
Ensuring that the patient data base is accurately maintained by entering changes in address, name and other information on System One and associated data systems according to protocols
Accurately entering and updating clinical data on the computer records according to protocols
Accurately entering Temporary Resident details onto the computer
Log on daily to Intranet and keep up to date with all information
Keep up to date with all protocols and amendments
Dealing with the incoming and outgoing delivery of post
Accurately updating computer and paper data according to protocols
Undertake additional administrative duties as required
Maintain accuracy of all information given and data entered
Maintain accurate knowledge of, and keep updated all written reception protocols
Any Other Delegated Duties Considered Appropriate To The Post
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to Suffolk Primary Care as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of Suffolk Primary Care may only be divulged to authorised persons in accordance with Suffolk Primary Care policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in Suffolk Primary Cares Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Suffolk Primary Care guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Suffolk Primary Care procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal-Professional Development
The post-holder will participate in any training programme implemented by Suffolk Primary Care as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Monthly training sessions as necessary
Quality
The post-holder will strive to maintain quality within Suffolk Primary Care, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
- Apply Suffolk Primary Care policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Equal Opportunities
Suffolk Primary Care is an equal opportunities employer and you will be expected to comply with all relevant policies and procedures
Right to work
All applicants must have the legal right to work in the United Kingdom at the time of application and throughout the duration of employment. This includes holding a valid visa or immigration status that permits employment in the UK, if applicable.
Suffolk Primary Care is unable to employ or continue to employ individuals who do not have, or are unable to provide evidence of, their right to work in the UK.
Code of Conduct
All staff are required to work in accordance with the code of conduct for their professional group (e.g. Nursing and Midwifery Council, Health Professions Council, General Medical Council, NHS Code of Conduct for Senior Managers).
Infection control
It is the responsibility of all staff, whether clinical or non-clinical, to familiarise themselves with and adhere to current policy in relation to the prevention of the spread of infection.
Clinical Governance and Risk management
Suffolk Primary Care believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee of the practice you are expected to take a proactive role in supporting Suffolk Primary Cares clinical governance agenda by:
- Taking part in activities for improving quality such as clinical audit
- Identifying and managing risks through incident and near miss reporting and undertaking risk assessments
- Following polices, guidelines and procedures
- Maintaining continued professional development
Information Quality Assurance
As an employee of Suffolk Primary Care it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Suffolk Primary Care requirements and instructions.
Freedom of Information
The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that Suffolk Primary Care complies with the Act when handling or dealing with any information relating to Suffolk Primary Care activity.
