Practice/Business Manager

Job description

Job responsibilities

Job responsibilities

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals, and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation are adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h) Oversee payroll (outsourced) and pensions ensuring accurate reporting and submissions.

i) Be responsible for the financial aspects of the practice, working closely with the partners and accountants.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l) Manage the significant event and complaints processes, in line with current legislation and guidance.

m) Manage contracts and maintenance for the building, services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Assist in the preparation of business cases for new services, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support user (patient) feedback re practice services via whatever routes appropriate.

y) Manage estates and facilities, including health and safety aspects and risk assessments.

z) Support the Nursing Team with Infection Control

Person Specification

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a medium sized
• business.
• Leadership and/or management qualification
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff
• development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development

Desirable

• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Charnock Health Primary Care Centre

Address

Charnock Health Primary Care Centre

White Lane

Sheffield

S12 3GH

Employer's website

https://www.charnockhealth.nhs.uk/ (Opens in a new tab)