Job summary
The Microfaculty are looking for an enthusiastic addition to
join our reception team following the retirement of a long-standing
receptionist. The location for this post will be The Microfaculty Surgery
The successful applicant will be highly efficient and
organised with excellent computer and communication skills, both oral and
written. You will require good interpersonal skills and flexibility to tackle
the different scenarios which may arise. Keyboard/computer skills essential.
Applicants must have a flexible approach to working and be prepared to work
additional hours, as and when required, to help cover periods of staff
shortage.
Previous NHS experience is not essential but will definitely
be an advantage. Only short-listed applicants will be notified.
For informal enquiries please contact Maria Dadabhoy
(Practice Manager) 02085241230. Please leave your name and number with
reception if unavailable.
We are open to different possible working hours. No weekend
or bank holiday working.
First 3 months are on probation followed by a 1 year contract. If both parties are happy then this contract will be renewed every year
Main duties of the job
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner
- Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment and which can be dealt with administratively
- Monitoring the flow of patients through the waiting room
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Keeping the reception area and waiting area free from obstructions and clutter.
About us
Our practice has just over 4400 patients.
We have 1 GP partners and 2 locum GPs. We also have 1 Nurse
and 1 Healthcare Assistant as well as a range of ARRS staff from our pCN
including a Clinical Pharmacist, Social Prescriber and First Contact Physiotherapist.
Many of our staff have worked here for many years and we are a close-knit but
friendly community of workers who are always willing to help each other to
deliver the best patient care.
We are a training practice so we also host GP Registrars
Job description
Job responsibilities
Job responsibilities
The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage.
Previous NHS experience is not essential but will be an advantage. Only short listed applicants will be notified.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner
- Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment and which can be dealt with administratively
- Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system
- Taking messages and passing on information to the relevant person in a timely manner
- Monitoring the flow of patients through the waiting room
- Dealing with prescription requests and queries in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby imms.
- Deal with samples in the appropriate way
- Taking payment for and recording of non NHS work
- Keeping the reception area and waiting area free from obstructions and clutter.
Job description
Job responsibilities
Job responsibilities
The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage.
Previous NHS experience is not essential but will be an advantage. Only short listed applicants will be notified.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner
- Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment and which can be dealt with administratively
- Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system
- Taking messages and passing on information to the relevant person in a timely manner
- Monitoring the flow of patients through the waiting room
- Dealing with prescription requests and queries in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Using AccuRX texting system to send links and messages to patients as per practice protocols.
- Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby imms.
- Deal with samples in the appropriate way
- Taking payment for and recording of non NHS work
- Keeping the reception area and waiting area free from obstructions and clutter.
Person Specification
Experience
Essential
- Experience of dealing with the general public
- Ability to effectively communicate
- Competent IT skills
Desirable
- NHS experience, preferably in a GP Practice
Additional
Essential
- You must be able to pass a DBS check and be fully vaccinated according to NHS guidelines
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE grade C or above in Maths and English
- AMSPAR Receptionist qualification
- NVQ level 2 in Administration
Person Specification
Experience
Essential
- Experience of dealing with the general public
- Ability to effectively communicate
- Competent IT skills
Desirable
- NHS experience, preferably in a GP Practice
Additional
Essential
- You must be able to pass a DBS check and be fully vaccinated according to NHS guidelines
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE grade C or above in Maths and English
- AMSPAR Receptionist qualification
- NVQ level 2 in Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.