GP Practice Receptionist

Job summary

Reception is at the heart of our practice and our reception team work hard together each day to ensure they navigate our patients to the right service, delivered by the right clinician at the right time. A key requirement of this role will be around the importance of being kind and remaining calm when working under pressure.

Main duties of the job

Core Job responsibilities:

Sign in/out all visitors

Receive incoming and initiate outgoing telephone calls.

Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required.

To book patient appointments

Manage incoming Patient Online Access forms

To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.

Answer emergency phone calls and action as necessary

Workflow external documents both in hard and electronic format

Chaperone patients as required

To take payment of fees for private (non-NHS) work

Manage incoming samples ensuring correct bottle is labelled and has paperwork.

Manage patient tasks through EMIS/Docman/AccuRx/Email

Manage reception email accounts

To cover for holidays and sickness as required.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Keep up to date with reception updates, attend reception meetings and follow process and policy

To carry out a variety of administrative tasks for the efficient running of the Practice.

Keep reception up to date Tidy desk/area policy

Processing medication requests

Manage patient queries at desk and action accordingly

About us

We are a friendly busy GP Practice looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team. We are looking for a reliable, hard-working professional with a positive and friendly flexible approach.