Job summary
We are looking for an enthusiastic and organized individual to join our team as a Receptionist/Medical Secretary at our GP surgery. Using EMIS, you will be the first point of contact for patients, handling appointments, telephone inquiries, and prescription requests while ensuring accurate record-keeping and smooth communication. This role is ideal for someone with excellent customer service skills, attention to detail, and experience in a busy healthcare environment. Familiarity with EMIS is highly desirable. Be part of a supportive team making a difference in patient care!
PLEASE NOTE :The role initially requires 20-25 hours per week, with afternoon shifts starting from 1:00 PM to 6:30 PM. These hours may adjust in the future based on the needs of the practice.
Main duties of the job
- Managing patient correspondence, referrals, and documentation
- Maintaining accurate patient records using EMIS Web
- Overseeing site administration tasks to ensure the smooth daily operation of the surgery including reception management .
- Liaising with patients, healthcare professionals, and other services.
- Using Docman for scanning and summarizing medical records.
About us
St Nicolis is a branch site of Station Street Surgery. We are in the process of building a strong, integrated team that can grow and work together for years to come.
Job description
Job responsibilities
- Previous experience working in a GP surgery is essential
- Strong knowledge of EMIS Web system
- Excellent communication, organizational, and multitasking skills
- Ability to work independently and as part of a team
- Attention to detail and confidentiality.
Job description
Job responsibilities
- Previous experience working in a GP surgery is essential
- Strong knowledge of EMIS Web system
- Excellent communication, organizational, and multitasking skills
- Ability to work independently and as part of a team
- Attention to detail and confidentiality.
Person Specification
Qualifications
Essential
- Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
- Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
- Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
- IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
Desirable
- NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.
- Experience with CQC Requirements: Knowledge of Care Quality Commission (CQC) standards and the ability to ensure compliance within the practice.
Organizational Skills
Essential
- Organizational Skills: Ability to manage and prioritize multiple tasks efficiently, ensuring the smooth daily running of the surgery.
- Communication Skills: Excellent verbal and written communication skills for liaising with patients, staff, and external services.
- Attention to Detail: High level of accuracy when handling patient records, data entry, and correspondence.
- Confidentiality: Understanding of patient confidentiality, GDPR, and data protection regulations, ensuring compliance at all times.
- Problem-Solving: Ability to think on your feet and resolve administrative and operational issues quickly and effectively.
Desirable
- Team Player: Ability to work collaboratively within a multidisciplinary team.
- Customer-Focused: Friendly and approachable, ensuring excellent service is provided to patients and visitors.
- Adaptability: Flexible and able to respond to the changing needs of the surgery.
- Proactive: Ability to take initiative and anticipate the needs of the surgery and the team.
Person Specification
Qualifications
Essential
- Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
- Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
- Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
- IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
Desirable
- NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.
- Experience with CQC Requirements: Knowledge of Care Quality Commission (CQC) standards and the ability to ensure compliance within the practice.
Organizational Skills
Essential
- Organizational Skills: Ability to manage and prioritize multiple tasks efficiently, ensuring the smooth daily running of the surgery.
- Communication Skills: Excellent verbal and written communication skills for liaising with patients, staff, and external services.
- Attention to Detail: High level of accuracy when handling patient records, data entry, and correspondence.
- Confidentiality: Understanding of patient confidentiality, GDPR, and data protection regulations, ensuring compliance at all times.
- Problem-Solving: Ability to think on your feet and resolve administrative and operational issues quickly and effectively.
Desirable
- Team Player: Ability to work collaboratively within a multidisciplinary team.
- Customer-Focused: Friendly and approachable, ensuring excellent service is provided to patients and visitors.
- Adaptability: Flexible and able to respond to the changing needs of the surgery.
- Proactive: Ability to take initiative and anticipate the needs of the surgery and the team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.