Job summary
Be the heartbeat of our front-of-house team.
Are you a natural organiser who thrives in a fast-paced
environment? Do you enjoy supporting others, leading by example, and making a
real difference to patient care every single day?
Were looking for an enthusiastic, proactive Team Lead Care
Navigator to guide and support our reception and care navigation team while
helping our practice run smoothly and efficiently.
This is more than just a leadership role its an
opportunity to shape patient experience, empower colleagues, and play a key
part in the smooth running of a busy and friendly practice.
Main duties of the job
Leading & Supporting the Team
- Providing day-to-day leadership and being the go-to person for support and guidance
- Coordinating annual leave, sickness and absence, and supporting staff appraisals
- Helping to manage conduct matters in partnership with the Line Manager
- Facilitating internal and external training opportunities
- Supporting team development and creating a positive, motivated environment
Keeping Everything Running Smoothly
- Assigning AskMyGP requests and running batch reports
- Supporting new patient registrations and PDS updates
- Providing cover for pathology and Out of Hours report filing
- Assisting with Flu Clinics and insurance administration
- Acting as a Key Holder and supporting Fire Safety compliance
Supporting Patient Care
- Assisting with care navigation and general reception duties
- Supporting our GP's, Nurses, HCAs and wider clinical team
- Helping the Practice Manager with complaints handling
- Stepping in to support the scanning team when needed
Work Pattern:
Monday: 08:30-18:30
Tuesday: 13.00 18.00
Thursday: 08.00 18.30
Friday: 13.00 18.00
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
Electric Car Salary Sacrifice Scheme:
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Job description
Job responsibilities
What Youll Be Doing:
Leading & Supporting the Team
- Providing day-to-day leadership and being the go-to person for support and guidance
- Coordinating annual leave, sickness and absence, and supporting staff appraisals
- Helping to manage conduct matters in partnership with the Line Manager
- Facilitating internal and external training opportunities
- Supporting team development and creating a positive, motivated environment
Keeping Everything Running Smoothly
- Assigning AskMyGP requests and running batch reports
- Supporting new patient registrations and PDS updates
- Providing cover for pathology and Out of Hours report filing
- Assisting with Flu Clinics and insurance administration
- Acting as a Key Holder and supporting Fire Safety compliance
Supporting Patient Care
- Assisting with care navigation and general reception duties
- Supporting our Physicians Associates, Nurses, HCAs and wider clinical team
- Helping the Practice Manager with complaints handling
- Stepping in to support the scanning team when needed
What Were Looking For
Were searching for someone who is:
Organised and confident in coordinating people and processes Calm under pressure and solutions-focused A supportive and approachable team leader Comfortable managing rotas, deadlines and KPIs
Passionate about delivering excellent patient service
Experience in a GP practice or healthcare setting is desirable, but most importantly, were looking for someone with the right attitude, leadership skills and commitment to teamwork.
Job description
Job responsibilities
What Youll Be Doing:
Leading & Supporting the Team
- Providing day-to-day leadership and being the go-to person for support and guidance
- Coordinating annual leave, sickness and absence, and supporting staff appraisals
- Helping to manage conduct matters in partnership with the Line Manager
- Facilitating internal and external training opportunities
- Supporting team development and creating a positive, motivated environment
Keeping Everything Running Smoothly
- Assigning AskMyGP requests and running batch reports
- Supporting new patient registrations and PDS updates
- Providing cover for pathology and Out of Hours report filing
- Assisting with Flu Clinics and insurance administration
- Acting as a Key Holder and supporting Fire Safety compliance
Supporting Patient Care
- Assisting with care navigation and general reception duties
- Supporting our Physicians Associates, Nurses, HCAs and wider clinical team
- Helping the Practice Manager with complaints handling
- Stepping in to support the scanning team when needed
What Were Looking For
Were searching for someone who is:
Organised and confident in coordinating people and processes Calm under pressure and solutions-focused A supportive and approachable team leader Comfortable managing rotas, deadlines and KPIs
Passionate about delivering excellent patient service
Experience in a GP practice or healthcare setting is desirable, but most importantly, were looking for someone with the right attitude, leadership skills and commitment to teamwork.
Person Specification
Experience
Essential
- Organised and confident in coordinating people and processes
- Calm under pressure and solutions-focused
- A supportive and approachable team leader
- Comfortable managing rotas, deadlines and KPIs
- Passionate about delivering excellent patient service
Desirable
- Experience in a GP practice or healthcare setting is desirable, but most importantly, were looking for someone with the right attitude, leadership skills and commitment to teamwork.
- Team Lead/Managerial experience.
Person Specification
Experience
Essential
- Organised and confident in coordinating people and processes
- Calm under pressure and solutions-focused
- A supportive and approachable team leader
- Comfortable managing rotas, deadlines and KPIs
- Passionate about delivering excellent patient service
Desirable
- Experience in a GP practice or healthcare setting is desirable, but most importantly, were looking for someone with the right attitude, leadership skills and commitment to teamwork.
- Team Lead/Managerial experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
