Job summary
We are currently actively recruiting for a Care Navigator within our team at Combs Ford Surgery. The role is extremely varied and you will be a key part of the team ensuring each and every patient can access the services we provide. Please see below for a summary of the role.
To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
Facilitate effective communication between patients and members of the healthcare community.
Handle patient complaints in accordance with practice protocols.
To provide an efficient and accurate support to the secretarial team, clinicians & patients.
Main duties of the job
To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.
To ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion.
To ensure that scanning, filing, record keeping and distribution of documents are undertaken efficiently and promptly.
Use the surgery computer system for appointments, patient data, repeat prescriptions and other patient related tasks.
Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need.
Record requests for house calls, ensuring accurate details are taken and print off visit summary.
To assist with new patient registrations together with inputting their necessary data onto computer and making up new files/amalgamating and process amendments to patient records.
To advise patients of relevant charges for private services, accept payment and issue receipts if necessary.
To cover duties of absent members of staff as and when required including cover during tea/lunch breaks at reception as and when required.
Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
Electric Car Salary Sacrifice Scheme:
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Details
Date posted
29 May 2025
Pay scheme
Other
Salary
£12.40 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5832-25-0001-CN2
Job locations
Combs Lane
Combs Ford
Stowmarket
Suffolk
IP14 2SY
Employer details
Employer name
Combs Ford Surgery
Address
Combs Lane
Combs Ford
Stowmarket
Suffolk
IP14 2SY
Employer's website
https://suffolkprimarycare.uk/combs-ford-surgery/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
