Medical Receptionist/Administrator

Job description

Job responsibilities

This role has developed over the years to be, more than ever, an integral part of any Primary Health Care Health Team (PHCT) within General Practice. You would have varied responsibilities that are stimulating but also demanding. The environment is busy and you would need to be an effective team worker alongside your colleagues.

The position demands an ability to exercise different skills, the following outlines some of the tasks, but due to the constantly changing environment, the list is not exhaustive. The areas of responsibility can be separated into groups but the tasks will overlap, those listed below are standard requirements for the position of a medical receptionist.

People:

Patients: Meeting, greeting, face to face and on the telephone; attending to their needs appropriately. Making appointments, taking messages, providing information in a courteous and polite manner

Doctors: Supporting the doctors administrative work and taking care of their rooms. Taking, recording and transferring messages.

PHCT: Working effectively amongst the team, providing sickness or holiday cover as necessary. Attend training sessions, both formal and informal. Liaise with Community staff; District Nurses and Health Visitor

Visitors: Welcome visitors to the practice, ensuring they sign in at reception

Premises:

Open/Close: Responsibility for opening and closing premises on time, setting the alarm as required

Security: Ensure all doors and windows are locked before leaving the premises and that any sensitive information or documentation is locked away

Health & Safety:

To be aware of the Health and Safety regulations for yourself, your colleagues and your patients. Reporting any concerns to a senior member of staff. Record any accidents or incidents in the accident book

Waiting Room:

To keep the waiting room and surrounding area clear and tidy

IT/Computer: Use of the practice clinical system to make appointments, look up patient test results and record information

Registration of temporary patients on the clinical system, making amendments as necessary

Input and extraction of data for various tasks

Using Microsoft software to send and receive e-mail etc.

Use of the NHS network (Internet Service) to source or transfer information

Systems: Follow practice procedures and protocols as guidance to carry out your tasks. Assist in the development of new protocols

Effective use of the telephone system for taking and transferring calls

Finance: Accept, record and receipt cash or card payments from patients for any

additional services which the NHS does not cover

Pass cash onto practice manager or finance manager as soon as possible to add and lock in petty cash.

The above tasks are standard but as systems develop, are subject to change. The fastchanging climate of the NHS means new developments are constantly arriving, youwill need to be adaptable to change.

Confidentiality must be observed at all times, anything you see or hear in the surgerymust not be discussed elsewhere. Breach of confidentiality will result in summarydismissal.

Smoking, taking drugs and alcohol consumption is not allowed on the premises

Person Specification

Qualifications

Essential

• GCSE grades A to C in English and Maths
• Good knowledge of IT and the various systems used within the NHS
• Excellent telephone manner
• Ability to work calmly with a fast paced and often difficult environment
• Flexibility (will need to cover holiday and sickness)
• Reliable

Desirable

• Professional but friendly
• Polite/Helpful
• Strong organisational skills
• Caring
• Understanding
• Empathetic
• Commitment
• Adaptable
• Good sense of humour!
• Supportive/team player

Experience

Essential

• Experience of working within a medical receptionist environment

Desirable

• Experience of working in a GP practice

Experience of working within a GP Practice

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Excellent team player

Desirable

• Good knowledge of IT
• Excellent telephone skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

New Wokingham Road Surgery

Address

18 New Wokingham Road

Crowthrone

Crowthrone

Berkshire

RG45 6JL

Employer's website

https://newwokinghamroadsurgery.nhs.uk/ (Opens in a new tab)