Job summary
Norton Canes Health Centre are looking to recruit a Medical Receptionist for 30 hours per week. We are a very friendly and dynamic practice with approximately 3841 patients. There are 2 GP's 2 Junior GP's, 1 Practice Manager 1 Practice Nurse and administration team.
There would be the opportunity for flexible working, with the need for cover for holidays and late evening working as part of a rota.
The working hours are between 8.00am to 6.30pm Monday to Friday.
Main duties of the job
You would be working as part of a close team dealing with patient queries, care navigating and booking of appointments, answering face to face queries, raising repeat prescriptions, completing referrals, summarising, registrations/deductions and liaising with the GPs and other ad-hoc duties.
You will have an excellent telephone manner and experience in dealing with the public. You would need to be precise in your work and have excellent IT knowledge and skills, although specific system training will be available.
An outgoing and friendly manner is important for this role.
About us
Our Practice consists of 2 GP's 2 Junior GP's 1 Practice Nurse, 2 Receptionists and 1 Practice Manager. We also have the benefit of a Social Prescriber, a First Contact Physiotherapist, Dietician, Mental Health Practitioner Team and Pharmacy Team.
You would be entitled to join the NHS Pension Scheme
Job description
Job responsibilities
Reception/Administration
- To cover reception desk, telephones and main reception duties in keeping with practice protocol in a promptly and courteous manner.
- Be polite and courteous to patients at all times projecting a positive image of the practice and always maintaining confidentiality.
- Process appointment requests from patients by telephone and in person.
- To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.
- To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector.
- To respond appropriately in emergency situations.
- To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly housebound and those with long-term conditions.
- Book interpreters as and when required.
- Receive and make telephone calls as required. Divert calls and messages ensuring accuracy of detail and prompt appropriate delivery.
- To respond to and deal with all routine and complex enquiries.
- To respond to requests for results of blood tests, x-rays etc.
- Action all acute/repeat prescription requests.
- Deal with the day to day running of the computer system and enter patient information, clinical-coding as required.
- Process patients change of address (have knowledge of the practice area).
- To file, both electronically and manually, photocopy, and email all medical correspondence as required by the practice, both relating to patients and the practice.
- General appointments/requests for patients via the E-referral system.
- Advice patients of relevant charges for private services accept payment and issue receipts if necessary.
- Accept and hand out completed prescriptions, letters, forms and specimen bottles etc.
- Register patients for online services and deal with online prescription requests.
- To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice.
- Ensure all new patients are registered on to the computer system promptly and accurately.
- Open post/correspondence and distribute as necessary.
- Ensure letters and hospital referrals are typed and attached/sent appropriately.
- To scan/workflow/clinically code documents in relation to patients onto their computerised record.
- Liaise with all clinical staff reporting any problems to the Practice Manager or GP Partner as appropriate.
- Ensure that all prescription stationery is locked away at the end of the working day.
- At the end of the day, ensure the telephone system has been transferred correctly to the out of hours service and secure the practice.
- To be flexible in the workplace in terms of hours worked as and when the need arises.
- Undertake any other additional duties appropriate to the post as requested by the Practice Manager and to meet the needs of new developments.
Job description
Job responsibilities
Reception/Administration
- To cover reception desk, telephones and main reception duties in keeping with practice protocol in a promptly and courteous manner.
- Be polite and courteous to patients at all times projecting a positive image of the practice and always maintaining confidentiality.
- Process appointment requests from patients by telephone and in person.
- To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.
- To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector.
- To respond appropriately in emergency situations.
- To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly housebound and those with long-term conditions.
- Book interpreters as and when required.
- Receive and make telephone calls as required. Divert calls and messages ensuring accuracy of detail and prompt appropriate delivery.
- To respond to and deal with all routine and complex enquiries.
- To respond to requests for results of blood tests, x-rays etc.
- Action all acute/repeat prescription requests.
- Deal with the day to day running of the computer system and enter patient information, clinical-coding as required.
- Process patients change of address (have knowledge of the practice area).
- To file, both electronically and manually, photocopy, and email all medical correspondence as required by the practice, both relating to patients and the practice.
- General appointments/requests for patients via the E-referral system.
- Advice patients of relevant charges for private services accept payment and issue receipts if necessary.
- Accept and hand out completed prescriptions, letters, forms and specimen bottles etc.
- Register patients for online services and deal with online prescription requests.
- To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice.
- Ensure all new patients are registered on to the computer system promptly and accurately.
- Open post/correspondence and distribute as necessary.
- Ensure letters and hospital referrals are typed and attached/sent appropriately.
- To scan/workflow/clinically code documents in relation to patients onto their computerised record.
- Liaise with all clinical staff reporting any problems to the Practice Manager or GP Partner as appropriate.
- Ensure that all prescription stationery is locked away at the end of the working day.
- At the end of the day, ensure the telephone system has been transferred correctly to the out of hours service and secure the practice.
- To be flexible in the workplace in terms of hours worked as and when the need arises.
- Undertake any other additional duties appropriate to the post as requested by the Practice Manager and to meet the needs of new developments.
Person Specification
Experience
Essential
- Experience of working in a front of house environment, preferably a GP Practice.
- Knowledge of EMIS, DOCMAN, ICE, AccuRx
- Friendly, approachable and presentable.
- Good IT knowledge and skills.
- Flexible working
Desirable
- Experience in general practice
Qualifications
Essential
- A recognised qualification (NVQ Level 2/GCSE Grades A-D to include English and Maths) or have equivalent experience in a relevant role.
Desirable
- Care Navigation
- Medical Terminology
Person Specification
Experience
Essential
- Experience of working in a front of house environment, preferably a GP Practice.
- Knowledge of EMIS, DOCMAN, ICE, AccuRx
- Friendly, approachable and presentable.
- Good IT knowledge and skills.
- Flexible working
Desirable
- Experience in general practice
Qualifications
Essential
- A recognised qualification (NVQ Level 2/GCSE Grades A-D to include English and Maths) or have equivalent experience in a relevant role.
Desirable
- Care Navigation
- Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).