Practice Manager

Job description

Job responsibilities

POST TITLE: Practice Manager

RESPONSIBLE TO: Operations Manager

The Practice Manager is the lead in managing governance and is the focal point for external organisations and inspections, including the regulator.

The post holder will be the CQC registered manager for the Practice

Key responsibilities

Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

Guide the team to reach QOF targets, achieve key performance indicators, ICB targets and CQC compliance.

With support from the Partners, manage the financial elements of the organisation whilst seeking to maximise income and reduce expenditure

Market the practice appropriately to ensure patient population is increasing

Maintain a good working knowledge of EMIS, including the ability to create reports.

Job Responsibilities

Functional management of all salaried clinical and administrative staff

Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice

Consider staff planning and develop, implement and embed an effective succession plan

Manage an effective staff appraisal process, including undertaking appraisals

Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

Manage an effective system for monitoring attendance, lateness, annual leave and overtime, taking action where appropriate to support staff welfare and address potential issues.

Maintain an effective overview of and ensure compliance with HR legislation

Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed

Be the key liaison with the PCN, the PCN Manager and any ARRS staff who provide a supporting service at the organisation

Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders

Develop, implement and embed an efficient business resilience plan (BRP)

Implement systems to ensure compliance with CQC regulations and standards

Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR

Monitor and disseminate information on safety alerts and other pertinent information

Oversee the response to and resolution of all local IT issues

Actively encourage and promote the use of patient online services

Update and act as the focal point for the practice website and social media sites

Ensure staff implement the practice-wide approach to the management of all patient services matters

Review appointment availability and take action as required

Set and maintain standards within administration team, including expected timeframes and safety netting procedures.

Responsibility for maintaining documents held at the Practice.

Responsibility for managing documents into the practice and all patient requests.

Manage Prescriptions and repeat prescription requests

Manage Patient registrations, recalls, referrals and DNAs

Set and maintain the clinical rota on EMIS. Manage rota for all staff to ensure sufficient cover.

Identify and deliver team training where required

Manage the premises, including health and safety aspects, and undertake risk assessments, staff awareness and mandatory risk-management training

Support the management team in the compilation of practice reports and the practice development plan

Manage the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners

Manage contracts for services, i.e., cleaning, gardening, window cleaning, etc.

Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure

Be an instrumental member of the general practice team

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Undertake all mandatory training and induction programmes

Be the leader for the spectrum of clinical governance

Maintain a clean, tidy, effective working area at all times

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Deputise for the Partners at internal and external meetings

Oversee the submission of reports for QOF, enhanced services and other reporting requirements

Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

Oversee the management of the Patient Participation Group

Attend any external meetings pertinent to this role

Support and participate in shared learning

You will be required to undertake all other duties that may be reasonably asked of you.

Person Specification

Qualifications

Essential

• A good standard of education with excellent literacy and numeracy skills

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of working in general practice
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes

Desirable

• Experience of working in a Practice Manager role
• Has been registered CQC Manager

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cricklewood General Practice

Address

Cricklewood General Practice

7 Oaklands Road

London

NW2 6DJ

Employer's website

https://www.cricklewoodgp.co.uk/ (Opens in a new tab)