Silverdale Medical Practice

Practice Administrator

Information:

This job is now closed

Job summary

We are looking for someone to join our friendly admin team on a fixed 6 month contract.

The role is primarily focused on customer service and you will be working directly with patients either on the phone or in person at the reception desk.

Main duties of the job

You will be required to meet and welcome patients at our reception desk, help them with general queries including booking appointments, arranging follow-ups, answering simple queries and sign posting patients as needed.

If you are working on the telephones then you would be expected to give the same level of customer service and help answer queries with the support of the wider team.

The role is very much customer service based and you will be working either face to face or telephone based each day.

About us

We are a very busy GP surgery in Salford with nearly 13,000 patients who are looked after by our 4 GP Partners, 4 Salaried GPs, 4 ANP's, a nursing team of 6 and 2 pharmacists.

Although we are a busy surgery, we are also a supportive team and work well between disciplinaries so help and support is always available.

Details

Date posted

25 June 2024

Pay scheme

Other

Salary

£22,388.90 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

A5813-24-0002

Job locations

Pendlebury Health Centre

659 Bolton Road

Pendlebury

Manchester

M27 8HP


Job description

Job responsibilities

The role is very customer service based. You will either be working face to face at the reception desk or on the telephone, supporting patients and helping with their requests or queries.

Main duties will include -

  • Greeting patients
  • Signposting to appropriate services when needed.
  • booking appointments with GP's, ANP's and Nurses.
  • Answering simple queries about medication ordering processes.
  • Liaising with clinical and non-clinical colleagues as needed.
  • Following Health & Safety as well as Data protection Policies to ensure all work is done safely and securely.

Job description

Job responsibilities

The role is very customer service based. You will either be working face to face at the reception desk or on the telephone, supporting patients and helping with their requests or queries.

Main duties will include -

  • Greeting patients
  • Signposting to appropriate services when needed.
  • booking appointments with GP's, ANP's and Nurses.
  • Answering simple queries about medication ordering processes.
  • Liaising with clinical and non-clinical colleagues as needed.
  • Following Health & Safety as well as Data protection Policies to ensure all work is done safely and securely.

Person Specification

Experience

Essential

  • Experience of working in customer service, either in person or on the telephone.

Desirable

  • Experience of working in a GP Surgery, although not required, would be an advantage.

Qualifications

Essential

  • No Essential
Person Specification

Experience

Essential

  • Experience of working in customer service, either in person or on the telephone.

Desirable

  • Experience of working in a GP Surgery, although not required, would be an advantage.

Qualifications

Essential

  • No Essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Silverdale Medical Practice

Address

Pendlebury Health Centre

659 Bolton Road

Pendlebury

Manchester

M27 8HP


Employer's website

https://www.silverdalemedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Silverdale Medical Practice

Address

Pendlebury Health Centre

659 Bolton Road

Pendlebury

Manchester

M27 8HP


Employer's website

https://www.silverdalemedicalpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Claire Thomas

cthomas5@nhs.net

01619830940

Details

Date posted

25 June 2024

Pay scheme

Other

Salary

£22,388.90 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

A5813-24-0002

Job locations

Pendlebury Health Centre

659 Bolton Road

Pendlebury

Manchester

M27 8HP


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