Assistant Practice Manager

Job description

Job responsibilities

Job summary

To support the Practice Manager and partners in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Focusing on quality, covering all aspects including service delivery and the processes required to maximise the practices performance and income and balancing that with patient satisfaction.

Responsibilities

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks but will be dependent upon factors such as workload and staffing levels.

The Assistant Practice Manager is responsible for:

a. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.

b. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.

c. Actively encouraging and promoting the use of patient online services, running searches on activity and reporting back to the Practice Manager.

d. Be the practice Digital Champion and manage the practice website.

e. Guiding staff and building on and developing searches and audits on the clinical system and act as the practice lead for Ardens.

f. Reviewing and updating clinical templates ensuring they relate to current practice.

g. Managing the team to reach QOF targets (supported by the nursing and administrative leads).

h. Ensuring the staff implement the practice wide approach to the management of all patient services matters.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to A-level/equivalent or higher
• Supervisory/leadership experience and/or management qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of successfully developing and implementing projects
• NHS/ Primary Care general practice experience

Knowledge and Skills

Essential

• Excellent communication skills
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to motivate and train staff

Desirable

• Ability to recognise opportunities to enhance service delivery
• Excellent leadership skills
• Proven problem solving and analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Old Swan Health Centre Group Practice

Address

Crystal Close

Old Swan

Liverpool

L13 2GA

Employer's website

https://www.oldswanhcgp.nhs.uk/ (Opens in a new tab)