Job responsibilities
JOB DESCRIPTION
Job Responsibilities:
Reception duties
Ensure an effective and
efficient reception service is provided to patients and any other visitors to
the Practice
Deal with all general
enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment
and communication skills ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice
arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Receive and make
telephone calls as required. Divert calls and take messages, ensuring accuracy
of detail and prompt appropriate delivery.
Enter requests for home
visits into the clinical system, ensuring careful recording of all relevant
details and where necessary refer to Duty Doctor.
Action repeat
prescription requests and ensure that they are ready for collection by the
patient within 48 hours, in line with Practice protocol.
Take action on
clinicians requests for further information / patient contact information etc.
(includes computerised practice notes), ensuring completion of all associated
paperwork.
Advise patients of
relevant charges for private (non General Medical Services) services, accept
payment and issue receipts for same.
Enter patient information
on to the computer as required.
Prepare clinical rooms
for surgeries, supply prescription forms and record numbers in use and ensure
adequate supplies of consumables
Premises:
Open up premises at the start of the
day when first to arrive, de-activate alarm and make all necessary preparations
to receive patients.
When last to leave at the end of the
day, ensure that the building is totally secured, internal lights are off and
the alarm activated.
Ensure that all new
patients are registered onto the computer system promptly and accurately
Covering colleagues
holiday and sick cover as required.
Ensure the kitchen and
waiting room are kept tidy.
Undertake any other
additional duties appropriate to the post as requested by the Senior
Receptionist, Practice Manager or the Partners
Administration duties
Process incoming and outgoing mail according
to practice protocols.
Record actions taken in patient record where
appropriate or in accordance with practice protocols.
Complete other Daily/ Weekly and Monthly core
tasks to support to smooth running of the reception area.
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers and other healthcare workers.
They may also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Practice may only
be divulged to authorised persons in accordance with the Practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
Using personal security systems within the
workplace according to Practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making effective use of training to update
knowledge and skills
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Act as Chaperone when requested by clinician
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner, which is welcoming to
and of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal/Professional
Development:
The post-holder will participate in any
training programme implemented by the Practice as part of this employment, such
training to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Quality:
The post-holder will strive to maintain
quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own
actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on
own and team activities and making suggestions on ways to improve and enhance
the teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload
and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of
communication and respond accordingly
Contribution to the Implementation of
Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies,
standards and guidelines will affect own work
Participate in audit where appropriate