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Health Partners at Violet Melchett

Receptionist

The closing date is 26 October 2025

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Job summary

We are looking for a hardworking, enthusiastic individual to join our team as a receptionist. Previous experience in General Practice is desirable (but not essential). However, if you do have experience, you may find this role easier if you had been in a patient facing role.

Main duties of the job

The role will be split between reception duties and administrative tasks including:

  • Meeting and greeting patients
  • Answering telephone calls from patients
  • Processing repeat prescription requests
  • Dealing with queries from patients and other service providers, ie hospitals and pharmacies
  • Processing online requests from patients (Patchs)
  • Other administrative duties associated with patient care

Essential Criteria:

The successful candidate will have:

  • Confident telephone manner
  • Excellent communication skills; both written and verbal
  • Excellent IT Skills
  • Extensive customer service experience
  • Attention to detail
  • Ability to work under pressure
  • An empathetic nature
  • A positive can-do attitude and willingness to learn
  • Work harmoniously with patients and staff
  • Be proactive in fostering a positive working environment

General practice experience is preferred but all candidates meeting the essential criteria above will be considered.

About us

Health Partners At Violet Melchett are looking to expand our friendly team of receptionist/administrators within our busy 10,900 patient GP practice. Alongside traditional GP services we offer a range of community services and activities so your job will be busy and varied. You will be based mainly at our newly refurbished premises just off the Kings Road, Chelsea SW3 but may at times be required to work in our Earls Court site.

Details

Date posted

13 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5803-25-0008

Job locations

Health Partners at Violet Melchett

30 Flood Walk

Chelsea

London

SW3 5RR


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and online requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on Systm1 where appropriate

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

Support administrative staff, providing cover during staff absences

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support the pharmacy team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and online requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on Systm1 where appropriate

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

Support administrative staff, providing cover during staff absences

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support the pharmacy team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Person Specification

Experience

Essential

  • Experience working in customer service in a busy workplace

Desirable

  • General practice or working healthcare

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Experience working in customer service in a busy workplace

Desirable

  • General practice or working healthcare

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health Partners at Violet Melchett

Address

Health Partners at Violet Melchett

30 Flood Walk

Chelsea

London

SW3 5RR


Employer's website

https://www.healthpartnersatvioletmelchett.co.uk/ (Opens in a new tab)

Employer details

Employer name

Health Partners at Violet Melchett

Address

Health Partners at Violet Melchett

30 Flood Walk

Chelsea

London

SW3 5RR


Employer's website

https://www.healthpartnersatvioletmelchett.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Nadia Safdar

n.safdar1@nhs.net

Details

Date posted

13 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5803-25-0008

Job locations

Health Partners at Violet Melchett

30 Flood Walk

Chelsea

London

SW3 5RR


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