The Meadows Medical Practice

Practice Manager

The closing date is 11 August 2025

Job summary

We are looking for a highly motivated Practice Manager to join our team. We are a small rural dispensing practice providing primary care services to around 3,000 patients.

This is a senior leadership role with responsibility for overseeing the administrative and operational aspects of a general medical practice. You will be required to work closely with the GP partners to create and drive forward opportunities for profitability, efficiency, and enhanced patient care.

You will be managing staff, finances, and resources to ensure the smooth functioning of the practice, while maintaining compliance with healthcare regulations. You will be expected to work collaboratively and build rapport with external stakeholders.

The ideal candidate will have a strong interest in financial management, running a business and be passionate about delivering a high standard of care.

You will have the benefits of NHS pension, peer support from other managers, and a supportive working environment.

Main duties of the job

As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:

Day-to-day operations and service delivery
HR and staff management
CQC and regulatory compliance
Complaints and patient experience
IT systems and practice infrastructure

Collaboration with PCN and local health partners

About us

The Meadows Medical Practice is a small rural GP practice in the Clun valley serving around 3,000 patients.

We are looking for applicants with initiative, enthusiasm and a pleasant personality with leadership skills who can manage different tasks to fill this key position within our practice.

Date posted

08 July 2025

Pay scheme

Other

Salary

£38,000 to £43,000 a year WTE

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5801-25-0001

Job locations

The Meadows Medical Practice

Turnpike Meadow

Clun

Craven Arms

Shropshire

SY7 8HZ

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

Overseeing the day-to-day operations of the organization, ensuring staff achieve their primary responsibilities.

Functional management of all clinical and administrative staff.

Direct line management of the following staff: Receptionists, Secretaries, Dispensers, Practice Nurses, Healthcare Assistant and Phlebotomist.

Managing the recruitment and retention of staff; developing, implementing and embed an effective succession plan.

Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

Developing, implementing and embedding an effective staff appraisal process.

Implementing effective systems for the resolution of disciplinary and grievance issues.

Maintaining an effective overview of and ensuring compliance with HR legislation

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Managing the financial elements of the organization, including monthly reporting to our accountants

Developing, implementing and embedding an efficient business resilience plan (BRP)

Managing contracts for services with NHSE/STW ICB

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Leading change and continuous improvement initiatives; coordinating all projects within the organization

Ensuring the team reach QOF targets ( supported by the nursing and administrative leadership)

Adopting a strategic approach to the management of all patient services

Developing, implementing and embedding an effective communication strategy (internal and external)

Ensuring the organization maintains compliance with its NHS contractual obligations

Actively encouraging and promoting the use of patient online services

Publishing communications for internal and external use such as our Facebook and website.

Liaising with the patient participation group.

Effectively managing/supporting the management of all complaints in line with current legislation and guidance

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Managing the practice IT system, delegating staff to act as administrators

Ensuring compliance with IT security and IG