Medical Secretary

Job summary

Job Summary:

The Medical Secretary will provide comprehensive administrative support to Lionwood Medical Practice, ensuring the smooth and efficient operation of the practice. The role involves managing patient records, scheduling appointments, handling correspondence, creating, and managing referrals, planning for student clinics and liaising with patients, healthcare professionals, and external organisations.

Main duties of the job

Manage patient records, ensuring they are accurate, up-to-date, and securely stored.

Prepare and type correspondence, reports, and other documents, such as reports and referrals as required.

Ensure documents are scanned and actioned within a timely manner

Handle incoming and outgoing mail, emails, and telephone calls.

Maintain and update practice databases and filing systems.

Schedule and manage patient appointments, ensuring efficient use of practice resources.

Coordinate with healthcare professionals to arrange patient referrals and follow-up appointments.

Greet and assist patients, providing a friendly and professional service.

Manage patient inquiries, resolving issues promptly and effectively.

Ensure patient confidentiality and privacy are maintained at all times.

Liaise and consult with healthcare professionals, hospitals, and external organisations to facilitate patient care.

Communicate effectively with patients, providing clear and accurate information.

Assist in the preparation and distribution of practice newsletters and other communications.

Ensure the practice environment is clean, tidy, and well-organised.

Assist with the organisation of practice meetings and events such as clinical meetings, student arrangements and guest visits to the practice.

About us

At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of nearly 15,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.

Key Features:

• Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
• Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
• Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
• Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.