Job summary
MDC PCN aims to work strategically with all its
practices, to help secure the best services for patients whilst working
together, to support the member practices in the challenges of a changing
NHS. The network aims to improve the
morale of general practice in Bromley, by sharing expertise, services and
supporting its workforce. The network
will make a positive impact on medical services in Bromley, by working closely
with the ICB, local NHS trusts, local providers and patient groups, to improve
the delivery of healthcare to the local population.
Main duties of the job
We are looking for more than one receptionist to join our PCN team for the following shifts:
Mondays 8.45am - 3.45pm
Tuesdays 8.45am - 3.45pm and 3.30pm - 8pm
Wednesdays 8.45am - 3.45pm and 3.30pm - 8pm
Fridays 8.45am - 3.45pm
The perfect candidate will provide excellent customer service to assist in the smooth running of Extended Access to be delivered by the PCN. To be responsible for receiving patients in person, answering their questions and assisting clinical staff to ensure surgeries run smoothly. We are looking for someone with initiative to work on their own, who recognises the importance of patient services and values every patient and their needs.
This role is based in the practice at the following address:145 White Horse Hill, Chislehurst Kent BR7 6DH.
About us
MDC PCN is a forward thinking group of 3 Bromley
Practices which has been formed to benefit patients by offering improved access
and extending the range of services available to them, and by helping to
integrate primary care with wider health and community services. This PCN
consists of The Chislehurst Partnership and The Links Medical Practice
(Mottingham and Downham) covering over 37,000 patients.
Job description
Job responsibilities
Main duties and responsibilities;
-
Ensure that all
reception duties and tasks are carried out in an effective, efficient and
professional manner in line with the practices guidelines, procedures and
protocols
-
Ensure an effective
and efficient reception service is provided to patients and any other visitors
to the practice
-
Undertake general
office and reception duties including front desk, telephone and email.
-
Liaise with outside
agencies as / when necessary
-
Respect
confidentiality and data protection rules
-
Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way
-
Support the
practice by taking telephone calls and answering queries, and providing a
friendly service to all patients and visitors
-
Able to update the
system (EMIS), book/cancel appointments, deal with registrations, greet
patients professionally and complete general administration
-
Assisting the
clinical team with any queries during their surgery
-
Completing end of
the day duties ( eg collecting specimens/px paper/paperwork from clinical
rooms)
-
Locking the surgery
at the end of the evening ( with clinician)
-
Positive, can-do
attitude and attention to detail
-
Handling queries in
a time-effective manner
-
Managing
queries relating to the PCN team.
-
Maintain good communication with
PCN practices;
-
Participate in training, as
appropriate;
-
Support
the cover requirements for annual leave and sick cover.
-
Work collaboratively with all team members in
achieving shared goals with a focus on quality care.
-
Anything
else that is custom and practice to enable the smooth running of the network.
Job description
Job responsibilities
Main duties and responsibilities;
-
Ensure that all
reception duties and tasks are carried out in an effective, efficient and
professional manner in line with the practices guidelines, procedures and
protocols
-
Ensure an effective
and efficient reception service is provided to patients and any other visitors
to the practice
-
Undertake general
office and reception duties including front desk, telephone and email.
-
Liaise with outside
agencies as / when necessary
-
Respect
confidentiality and data protection rules
-
Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way
-
Support the
practice by taking telephone calls and answering queries, and providing a
friendly service to all patients and visitors
-
Able to update the
system (EMIS), book/cancel appointments, deal with registrations, greet
patients professionally and complete general administration
-
Assisting the
clinical team with any queries during their surgery
-
Completing end of
the day duties ( eg collecting specimens/px paper/paperwork from clinical
rooms)
-
Locking the surgery
at the end of the evening ( with clinician)
-
Positive, can-do
attitude and attention to detail
-
Handling queries in
a time-effective manner
-
Managing
queries relating to the PCN team.
-
Maintain good communication with
PCN practices;
-
Participate in training, as
appropriate;
-
Support
the cover requirements for annual leave and sick cover.
-
Work collaboratively with all team members in
achieving shared goals with a focus on quality care.
-
Anything
else that is custom and practice to enable the smooth running of the network.
Person Specification
Experience
Essential
- Previous experience in dealing with the public such as a receptionist or customer service role
- Excellent interpersonal and communication skills
- Willingness to learn new skills
- Flexibility
- Calm and caring attitude
- Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
Desirable
- Experience with EMIS system and AccuRx messaging system
- Working in the GP practice and/or primary care
Person Specification
Experience
Essential
- Previous experience in dealing with the public such as a receptionist or customer service role
- Excellent interpersonal and communication skills
- Willingness to learn new skills
- Flexibility
- Calm and caring attitude
- Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
Desirable
- Experience with EMIS system and AccuRx messaging system
- Working in the GP practice and/or primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.