Primary Care Network Manager
This job is now closed
Job summary
MDC PCN are looking for an enthusiastic and forward thinking Network Manager to support the Clinical Directors and Practice Managers in delivering high quality patient-centered services working across five sites.
Main duties of the job
Heading a small team, the Network Manager must adhere to the Network DES Contract and help deliver services on behalf the PCN/practices. The successful candidate will be required to liaise between the ICB, Clinical Directors, Practice Managers, ARRS roles and other practice staff based at various sites within the PCN. They will work in conjunction with the DTL to ensure that MDC PCN remains a high achieving PCN offering a quality service to it's patient population. The candidate should be comfortable dealing with budgets, payroll, HR and premises management and be extremely organised. They must be able to prioritise the workload and work autonomously. Good communication is essential.
About us
MDC PCN have two clinical directors and consists of two practices (The Chislehurst Partnership and Links Medical Centre) both of which are spread over two sites.
The candidate will head a small team based in White Horse Hill consisting of DTL, PCN administrator and a Care Co-ordinator. This site is currently going through CQC registration, so the candidate will need to be the driving force to ensure these premises are CQC ready.
Details
Date posted
26 July 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5798-24-0004
Job locations
145 White Horse Hill
Chislehurst
Kent
BR7 6DH
Job description
Job responsibilities
PCN Structure
MDC PCN consists of two forward thinking Bromley Practices which has been formed to benefit patients by offering improved access and extending the range of services available to them, and by helping to integrate primary care with wider health and community services. This PCN consists of The Chislehurst Partnership and The Links Medical Practice (Mottingham and Downham) covering over 38,000 patients.
Organisational Values / Objectives
MDC PCN aims to work strategically with all its practices, to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS. The network aims to improve the morale of general practice in Bromley, by sharing expertise, services and supporting its workforce. The network will make a positive impact on medical services in Bromley, by working closely with the ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Key Relationships
PCN Clinical Directors
Practice Managers/MDC PCN Health Ltd Executive Board
General Practitioners and other staff within the practices
PCN staff
SEL ICB
Other Bromley health and care organisations
Third sector organisations
Patients, family members and carers
Job Summary
To be the first point of contact for the network and act as an enabler for improved health
in order to improve services to patients.
To support the MDC PCN Clinical Directors and board to ensure smooth running of the
PCN.
The post holder will ensure that the network and its member practices have a strong voice, and are enabled to apply authority as an essential part of the transforming healthcare environment.
Support the Clinical Director and practice managers in delivering high quality patient-centered services.
Responsibilities of the Post
Identify and meet the support needs of the practices within the network.
To be involved in the management and the development of the network.
Be an essential link between the PCN and its member practices to support the implementation of strategy including specific programmes and projects.
Ensure the PCNs compliance with GDPR, FOI and any other relevant legislations and professional information management stands such as GMC/BMA and LMC guidance.
To ensure the integrity of the system working with the ICB to implement their guidance.
To be responsible for the oversight of the Network financial systems and PCNs employed staff.
To represent the PCN at all meetings.
First point of contact for Practice managers with regard to delivery of Network projects/schemes.
Manage contractual requirements.
Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network.
Support recruitment, induction, and training of new and existing employees that may or may not be employed through the PCN.
Collate feedback/analysis data to report to ICB and other organisations as required.
Work with the Clinical Directors for strategic and operational planning processes to support the PCN objectives.
Identify and record risks and issues, developing contingency plans with service and contract leads.
Ensure all relevant national strategies, policies, targets and frameworks are fully implemented.
Ensure all compliance with health and safety policies and procedures to reflect current best practice and ensure all employees, contractors, workers and members of the public discharge them effectively.
Ensuring the network complies with all relevant responsibilities relating to HR.
To oversee administration of the PCN.
To work alongside Practice Managers for setting up new financial systems.
To monitor and check the accuracy of any submissions for enhanced services, contractual requirements on behalf of the Network and ensure all claims are submitted on a monthly and quarterly basis.
Ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:
Ensuring financial risks are recognised and appropriate action taken;
Monitoring expenditure and identifying significant deviations from plans.
Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
Review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds.
Present financial plans, monitoring information, and reports to the PCNs as required.
Manage all delegated budgets with propriety in line with all relevant organisational procedures with a view to achieving the best impact from well managed finances.
Report to the board the financial positioning (including budgeting and forecasting).
Support and champion the development of good quality network plans that deliver relevant change and improvement projects which can be both measured and evaluated.
Oversee audits and programmes that support improvement.
Identify and develop tools and measures of improvements to support effective change, such as performance frameworks, population health data.
To work as a flexible member of the PCN, providing support to other team members when necessary.
To take an active role in the development of the PCNs culture, values and reputation as providers of high-quality services.
Build good relationships with all stakeholders involved in the Network.
Encourage supporting staff to collaborate through sharing information and intelligence across different activities.
Listen and act on staff feedback from the frontline to build staff trust by adopting a proactive approach.
Ensure employee representation and commitment across the PCN.
Ensure effective communication is maintained within the Networks and with all stakeholders outside of the Network.
To demonstrate professional and ethical behaviours, always including when liaising with internal and external colleagues.
Effective facilitation of PCN organisation and events.
Ensure that the PCN board and Clinical directors adhere to the governance structure as set out in the Network agreement.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that the work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the post or the level of responsibility.
Ensuring that PCN premises are CQC compliant including overseeing maintenance of fire alarm systems, security alarm, emergency lighting etc, ensuring appropriate risk assessment are carried out regularly and ensuring premises are fit for purpose at all times.
Confidentiality / Data Protection / Freedom of Information
Post holders must maintain the confidentiality of information about patients, staff other
health service business in accordance with the Data Protection Act of 1998. Post
holders must not, without prior permission, disclose any information regarding patients
or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event ofunauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the MDC Networks FOI procedure if they receive a written request for information.
Equal Opportunities
Post holders must at all times fulfil their responsibilities with regard to the MDC
Networks Equal Opportunities Policy and equality laws.
Health and Safety
All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the MDC Networks health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.
Infection Control
All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the MDC Network to reduce HCAIs. All post holders will be familiar with the MDC Networks Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safedisposal of sharps.
Risk Management
All post holders have a responsibility to report risks such as clinical and non-clinicalaccidents or incidents promptly. They are expected to be familiar with the MDC Networks use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improveservices. Post holders must also attend training identified by their manager, or stated by the MDC Network to be mandatory.
Safeguarding Children and Vulnerable Adults
Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Review of this Job Description
This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needsof the organisation. To be reviewed in conjunction with the post holder.
There is a requirement for a Disclosure and Barring Service Check.
Job description
Job responsibilities
PCN Structure
MDC PCN consists of two forward thinking Bromley Practices which has been formed to benefit patients by offering improved access and extending the range of services available to them, and by helping to integrate primary care with wider health and community services. This PCN consists of The Chislehurst Partnership and The Links Medical Practice (Mottingham and Downham) covering over 38,000 patients.
Organisational Values / Objectives
MDC PCN aims to work strategically with all its practices, to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS. The network aims to improve the morale of general practice in Bromley, by sharing expertise, services and supporting its workforce. The network will make a positive impact on medical services in Bromley, by working closely with the ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Key Relationships
PCN Clinical Directors
Practice Managers/MDC PCN Health Ltd Executive Board
General Practitioners and other staff within the practices
PCN staff
SEL ICB
Other Bromley health and care organisations
Third sector organisations
Patients, family members and carers
Job Summary
To be the first point of contact for the network and act as an enabler for improved health
in order to improve services to patients.
To support the MDC PCN Clinical Directors and board to ensure smooth running of the
PCN.
The post holder will ensure that the network and its member practices have a strong voice, and are enabled to apply authority as an essential part of the transforming healthcare environment.
Support the Clinical Director and practice managers in delivering high quality patient-centered services.
Responsibilities of the Post
Identify and meet the support needs of the practices within the network.
To be involved in the management and the development of the network.
Be an essential link between the PCN and its member practices to support the implementation of strategy including specific programmes and projects.
Ensure the PCNs compliance with GDPR, FOI and any other relevant legislations and professional information management stands such as GMC/BMA and LMC guidance.
To ensure the integrity of the system working with the ICB to implement their guidance.
To be responsible for the oversight of the Network financial systems and PCNs employed staff.
To represent the PCN at all meetings.
First point of contact for Practice managers with regard to delivery of Network projects/schemes.
Manage contractual requirements.
Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network.
Support recruitment, induction, and training of new and existing employees that may or may not be employed through the PCN.
Collate feedback/analysis data to report to ICB and other organisations as required.
Work with the Clinical Directors for strategic and operational planning processes to support the PCN objectives.
Identify and record risks and issues, developing contingency plans with service and contract leads.
Ensure all relevant national strategies, policies, targets and frameworks are fully implemented.
Ensure all compliance with health and safety policies and procedures to reflect current best practice and ensure all employees, contractors, workers and members of the public discharge them effectively.
Ensuring the network complies with all relevant responsibilities relating to HR.
To oversee administration of the PCN.
To work alongside Practice Managers for setting up new financial systems.
To monitor and check the accuracy of any submissions for enhanced services, contractual requirements on behalf of the Network and ensure all claims are submitted on a monthly and quarterly basis.
Ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:
Ensuring financial risks are recognised and appropriate action taken;
Monitoring expenditure and identifying significant deviations from plans.
Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required.
Review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds.
Present financial plans, monitoring information, and reports to the PCNs as required.
Manage all delegated budgets with propriety in line with all relevant organisational procedures with a view to achieving the best impact from well managed finances.
Report to the board the financial positioning (including budgeting and forecasting).
Support and champion the development of good quality network plans that deliver relevant change and improvement projects which can be both measured and evaluated.
Oversee audits and programmes that support improvement.
Identify and develop tools and measures of improvements to support effective change, such as performance frameworks, population health data.
To work as a flexible member of the PCN, providing support to other team members when necessary.
To take an active role in the development of the PCNs culture, values and reputation as providers of high-quality services.
Build good relationships with all stakeholders involved in the Network.
Encourage supporting staff to collaborate through sharing information and intelligence across different activities.
Listen and act on staff feedback from the frontline to build staff trust by adopting a proactive approach.
Ensure employee representation and commitment across the PCN.
Ensure effective communication is maintained within the Networks and with all stakeholders outside of the Network.
To demonstrate professional and ethical behaviours, always including when liaising with internal and external colleagues.
Effective facilitation of PCN organisation and events.
Ensure that the PCN board and Clinical directors adhere to the governance structure as set out in the Network agreement.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that the work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the post or the level of responsibility.
Ensuring that PCN premises are CQC compliant including overseeing maintenance of fire alarm systems, security alarm, emergency lighting etc, ensuring appropriate risk assessment are carried out regularly and ensuring premises are fit for purpose at all times.
Confidentiality / Data Protection / Freedom of Information
Post holders must maintain the confidentiality of information about patients, staff other
health service business in accordance with the Data Protection Act of 1998. Post
holders must not, without prior permission, disclose any information regarding patients
or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event ofunauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the MDC Networks FOI procedure if they receive a written request for information.
Equal Opportunities
Post holders must at all times fulfil their responsibilities with regard to the MDC
Networks Equal Opportunities Policy and equality laws.
Health and Safety
All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the MDC Networks health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.
Infection Control
All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the MDC Network to reduce HCAIs. All post holders will be familiar with the MDC Networks Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safedisposal of sharps.
Risk Management
All post holders have a responsibility to report risks such as clinical and non-clinicalaccidents or incidents promptly. They are expected to be familiar with the MDC Networks use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improveservices. Post holders must also attend training identified by their manager, or stated by the MDC Network to be mandatory.
Safeguarding Children and Vulnerable Adults
Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Review of this Job Description
This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needsof the organisation. To be reviewed in conjunction with the post holder.
There is a requirement for a Disclosure and Barring Service Check.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience of working at a senior level within primary care for more than 8-10 years.
- Evidence of continuous professional development.
- Good knowledge and use of the English language.
- Excellent grammar, spelling and punctuation.
- Computer literacy skills.
Desirable
- A management qualification.
Experience
Essential
- Knowledge of APMS, PMS, GMS contracts.
- Experience of strategy development and implementation.
- Experience of primary care and specifically general practice current working knowledge either from time spent working in general practice or time working to commission general practice.
- Experience of working in an NHS organisation, commissioning or providing services.
- Evidence of leading and implementing change/innovation.
- Evidence of leading on the development of business cases.
- Operational management of multidisciplinary groups of staff.
- Strategic thinker, ability to anticipate and resolve problems before they arise.
- Assessing risk and planning mitigation.
- Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC.
- Experience of working with a framework of confidentiality.
Desirable
- Experience in analysing, interpreting and presenting data.
Abilities, Skills and Other
Essential
- Ability to use databases and prepare spreadsheets.
- Ability to communicate effectively with professionals at all levels.
- Ability to work on own initiative, without supervision and to prioritise own workload.
- Ability to work under pressure in potentially stressful situations.
- Ability to work as a team
- Systematic approach to problem solving .
- Good organisational and planning skills.
- To be flexible and reliable.
- Willingness to learn new skills.
- Good understanding of confidentiality issues.
- Managing time and prioritising in a pressured environment.
- Broad IT proficiency, computer literate: Excel, Word, Power Point and Outlook.
- Flexibility to respond in a dynamic semi structured environment.
- Self-motivated and able to prioritise, manage and deliver to timetable.
- Ambitious and hardworking
Desirable
- Willingness to learn existing and new computer software packages.
- Knowledge and understanding of medical terminology.
- Knowledge and understanding of the GP setting issues.
- Knowledge and understanding of EMIS.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience of working at a senior level within primary care for more than 8-10 years.
- Evidence of continuous professional development.
- Good knowledge and use of the English language.
- Excellent grammar, spelling and punctuation.
- Computer literacy skills.
Desirable
- A management qualification.
Experience
Essential
- Knowledge of APMS, PMS, GMS contracts.
- Experience of strategy development and implementation.
- Experience of primary care and specifically general practice current working knowledge either from time spent working in general practice or time working to commission general practice.
- Experience of working in an NHS organisation, commissioning or providing services.
- Evidence of leading and implementing change/innovation.
- Evidence of leading on the development of business cases.
- Operational management of multidisciplinary groups of staff.
- Strategic thinker, ability to anticipate and resolve problems before they arise.
- Assessing risk and planning mitigation.
- Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC.
- Experience of working with a framework of confidentiality.
Desirable
- Experience in analysing, interpreting and presenting data.
Abilities, Skills and Other
Essential
- Ability to use databases and prepare spreadsheets.
- Ability to communicate effectively with professionals at all levels.
- Ability to work on own initiative, without supervision and to prioritise own workload.
- Ability to work under pressure in potentially stressful situations.
- Ability to work as a team
- Systematic approach to problem solving .
- Good organisational and planning skills.
- To be flexible and reliable.
- Willingness to learn new skills.
- Good understanding of confidentiality issues.
- Managing time and prioritising in a pressured environment.
- Broad IT proficiency, computer literate: Excel, Word, Power Point and Outlook.
- Flexibility to respond in a dynamic semi structured environment.
- Self-motivated and able to prioritise, manage and deliver to timetable.
- Ambitious and hardworking
Desirable
- Willingness to learn existing and new computer software packages.
- Knowledge and understanding of medical terminology.
- Knowledge and understanding of the GP setting issues.
- Knowledge and understanding of EMIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
MDC PCN
Address
145 White Horse Hill
Chislehurst
Kent
BR7 6DH
Employer's website
Employer details
Employer name
MDC PCN
Address
145 White Horse Hill
Chislehurst
Kent
BR7 6DH
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
26 July 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5798-24-0004
Job locations
145 White Horse Hill
Chislehurst
Kent
BR7 6DH