PCN GP Assistant

Job description

Job responsibilities

The following list of duties should not be regarded as definitive as they may be reviewed from time to time to take account of changing circumstances. Also, tasks and duties may be redistributed amongst the practice team as necessary, and cooperation should not be unreasonably withheld.

1. Clinical Coding
2. Review all incoming correspondence and enter, using read codes, pertinent information into the patients electronic medical record in accordance with the coding protocol. This will include data highlighted by clinicians as well as data required to meet contractual obligations.
3. Organise the medical record of patients whom you are coding, to harmonise problem titles, group symptom development and assign the appropriate status to medical information.
4. Recognise own knowledge limits and seek advice from clinical or administrative colleagues as appropriate.
5. To liaise with patients, the public and other healthcare professionals as necessary.
6. To be proficient at prioritising and organising administrative work generated by hospitals, Health Authority, Primary Care Organisations, patients etc., and to share workload with our other secretaries as necessary.
7. To initiate outgoing telephone calls to deal with appropriate queries.
8. Make appointments for doctors and nurses and arrange home visits and respond to patient requests as necessary
9. Liaise with other agencies, such as the ambulance service, coroner, social services, community services and contractors
10. Assist in closing and securing the premises at the end of the day
11. Undertake effective communication with patients in specific clinical situations. Communicate effectively with other team members. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Person Specification

Qualifications

Desirable

• Equivalent experience in admin/customer service environment.

Experience

Essential

• Computer literate
• Experience of using Word or Excel
• Confident using the telephone
• Experience of offering high quality customer care
• Attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Experience of reception/general practice work

Desirable

• Experience of clinical systems
• Experience of working as a personal assistant
• Experience of medical record summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid Norfolk Healthcare Ltd

Address

Orchard Surgery

Commercial Road

Dereham

Norfolk

NR19 1AE

Employer's website

https://www.mattishallsurgery.co.uk (Opens in a new tab)