Go back
Walker Medical Group

GP surgery receptionist

The closing date is 13 March 2026

Apply for this job

Job summary

We are recruiting for a part-time position working 22.5 hours per week on a monday, thursday and friday.

As a key member of our reception team, you will play an essential role in ensuring patients receive high quality, timely and person centred care. This opportunity is ideal for individuals who enjoy working with the public, thrive in a fast-paced environment and are committed to making a meaningful difference to the health and well being of our community.

Main duties of the job

Provide a welcoming first point of contact for patients and support them in accessing the most appropriate care.

Manage appointments including booking, amending and prioritising urgent needs.

Signpost patients to suitable services such as community pharmacy or wider community support.

Handle incoming telephone calls efficiently, including transferring calls, taking accurate messages and supporting the practices telephone system.

Record home visit requests and prepare information for clinicians.

Maintain confidentiality, uphold data protection standards and contribute to safe, effective running of the practice.

Work collaboratively with the multidisciplinary team to ensure smooth patient care and contribute to practice quality and improvement activities.

About us

Walker Medical Group is based in the east end of Newcastle upon Tyne, serving around 11,000 patients across a diverse community. Our broad patient base offers rich opportunities for learning and specialising in various areas of medicine.

Our team brings together a diverse group of clinical and non-clinical professionals, working collaboratively to deliver holistic patient care. The clinical team includes Nurse Practitioners, Practice Nurses, Health Care Assistants, and GPs, supported by a pharmacist and a social prescriber. They are in turn backed by our dedicated administrative and management teams.

What We Offer:

  • A commitment to education and development as a teaching and learning practice
  • A comprehensive Induction Program, offering time with colleagues to understand our team and workflow
  • A strong focus on promoting and supporting health and well being within the practice
  • A positive workplace culture grounded in core values and supportive behaviours
  • Access to the NHS Pension Scheme

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5786-26-0000

Job locations

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Job description

Job responsibilities

The Receptionist will deliver a professional, efficient, and welcoming reception service to patients and visitors.

Key responsibilities include

  • Booking and managing appointments
  • Responding to telephone and face-to-face enquiries
  • Maintaining accurate patient records

The role also requires providing administrative support to the clinical and wider practice team, upholding strict confidentiality, and contributing to the effective and smooth day-to-day operation of the practice within a busy primary care setting.

Job description

Job responsibilities

The Receptionist will deliver a professional, efficient, and welcoming reception service to patients and visitors.

Key responsibilities include

  • Booking and managing appointments
  • Responding to telephone and face-to-face enquiries
  • Maintaining accurate patient records

The role also requires providing administrative support to the clinical and wider practice team, upholding strict confidentiality, and contributing to the effective and smooth day-to-day operation of the practice within a busy primary care setting.

Person Specification

Experience

Essential

  • Experience of working with members of the public and / or an administrative role.

Desirable

  • Experience of working in primary or secondary care.
Person Specification

Experience

Essential

  • Experience of working with members of the public and / or an administrative role.

Desirable

  • Experience of working in primary or secondary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walker Medical Group

Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Employer's website

https://www.walkermedical.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walker Medical Group

Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Employer's website

https://www.walkermedical.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sharon Graham

sharon.graham6@nhs.net

01912620444

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5786-26-0000

Job locations

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Supporting documents

Privacy notice

Walker Medical Group's privacy notice (opens in a new tab)