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Walker Medical Group

Administrator (GP Surgery)

The closing date is 08 October 2025

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Job summary

Based in the east end of Newcastle upon Tyne your role will be to provide secretarial and admin support to our clinical team.

The ideal candidate will have previously worked in a GP surgery or similar setting.

Previous applicants need not apply

Main duties of the job

Working within the administration team you will be responsible for undertaking a wide range of secretarial and admin duties.

You will process information in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies and guidelines.

Process incoming post: read code and workflow to appropriate staff members.

Dealing with patient and colleague queries in timely manner.

About us

Walker Medical Group is a well established, large training practice providing high quality care to our 11,000 patients.

We will offer you a friendly supportive environment to work in. We are also a forward thinking practice who explores new ways of working and are happy to embrace change.

Details

Date posted

17 September 2025

Pay scheme

Other

Salary

£24,930 to £26,592 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Compressed hours

Reference number

A5786-25-0005

Job locations

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the role. There may on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines.

- Manage all enquires from patients and colleagues in an effective manner.

- Typing letters, referrals, reports and associated documentation as required.

- Action incoming emails.

- Produce ad hoc letters as requested.

- Scanning of patient related documentation and attaching scanned documents to patients medical records

- Process incoming post. Accurately analyse and read code on to a patients medical record and workflow documents to staff members

- Adhere to strict data protection and security guidelines at all times, completing all mandatory training requirements.

- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

- Support all clinical staff with general administrative tasks as requested

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the role. There may on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines.

- Manage all enquires from patients and colleagues in an effective manner.

- Typing letters, referrals, reports and associated documentation as required.

- Action incoming emails.

- Produce ad hoc letters as requested.

- Scanning of patient related documentation and attaching scanned documents to patients medical records

- Process incoming post. Accurately analyse and read code on to a patients medical record and workflow documents to staff members

- Adhere to strict data protection and security guidelines at all times, completing all mandatory training requirements.

- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

- Support all clinical staff with general administrative tasks as requested

Person Specification

Experience

Essential

  • 1. Experience of working in a health care setting or similar undertaking administrative duties
  • 2. Understand the principles of data security and protection
  • 3. Ability to follow policies and procedures
  • 4. Excellent communication skills
  • 5. Competent in the use of Microsoft Office and Outlook
  • 6. Demonstrate your ability to work as a team member and autonomously

Desirable

  • 1. Previous experience of SystmOne
  • 2. Experience of working in a GP practice
Person Specification

Experience

Essential

  • 1. Experience of working in a health care setting or similar undertaking administrative duties
  • 2. Understand the principles of data security and protection
  • 3. Ability to follow policies and procedures
  • 4. Excellent communication skills
  • 5. Competent in the use of Microsoft Office and Outlook
  • 6. Demonstrate your ability to work as a team member and autonomously

Desirable

  • 1. Previous experience of SystmOne
  • 2. Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walker Medical Group

Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Employer's website

https://www.walkermedical.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walker Medical Group

Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


Employer's website

https://www.walkermedical.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Manager

Dawn Dennison

dawn.dennison@nhs.net

01912620444

Details

Date posted

17 September 2025

Pay scheme

Other

Salary

£24,930 to £26,592 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Compressed hours

Reference number

A5786-25-0005

Job locations

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS


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