Practice Manager

Job description

Job responsibilities

Leadership and People Management

Provide effective leadership and direction to all members of the practice team.

Promote a positive, collaborative, and accountable working culture.

Lead on recruitment, induction, training, and staff development.

Conduct regular appraisals, manage performance, and support staff wellbeing.

Oversee staff rotas, annual leave, and absence management.

Operational Management

Ensure the smooth and efficient running of all practice operations.

Oversee patient services, ensuring high standards of care and satisfaction.

Manage appointment systems, workflows, and clinic scheduling.

Monitor workloads and resources, ensuring adequate cover and efficiency.

Implement and review policies, procedures, and standard operating practices.

Financial and Business Management

Manage practice budgets, accounts, and financial performance.

Oversee income and expenditure, ensuring cost-effectiveness and sustainability.

Maximise income streams from QOF, enhanced services, and PCN participation.

Support financial planning, forecasting, and reporting to partners.

Work with accountants, commissioners, and finance teams to ensure accuracy and compliance.

Governance and Compliance

Maintain CQC registration and ensure ongoing compliance with standards.

Lead on health and safety, data protection, information governance, and safeguarding.

Prepare for and manage external audits and inspections.

Ensure all mandatory training and policies are up to date and adhered to.

Service Improvement and Strategy

Drive continuous quality improvement and operational efficiency.

Identify opportunities for service development, innovation, and digital transformation.

Support the partners in developing and delivering the practices business plan.

Monitor performance against objectives and implement corrective action where required.

Contribute to PCN and ICB meetings and represent the practice externally as required.

IT and Systems Management

Oversee effective use of clinical systems and ensure data accuracy.

Ensure robust data security and compliance with NHS information governance standards.

Support the implementation of new digital tools and technologies

In addition to the primary responsibilities, the Practice Manager has the following wider responsibilities:

• Deputise for the Partners at internal and external meetings
• Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders
• Oversee the submission of reports for QOF, enhanced services and other reporting requirements
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
• Oversee the management of the Patient Participation Group
• Attend any external meetings pertinent to this role
• Support and participate in shared learning
• Support the management team in the compilation of practice reports and the practice development plan
• Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure
• Ensure staff implement the practice-wide approach to the management of all patient services matters
• Market the practice appropriately to ensure patient population is stable or increasing

Person Specification

Qualifications

Essential

• A good standard of education with excellent literacy and numeracy skills
• Leadership and/or management qualification
• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of working in a healthcare setting
• NHS or general practice experience

Desirable

• Educated to degree level in healthcare or business
• Associate Member of IGPM in view of becoming a full member (MIGPM)
• AMSPAR qualification (L5 in Primary Care and Health Management)
• Leadership and/or management qualification

Knowledge and Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of MS Office products
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required

Knowledge and Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of MS Office products
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of working in a healthcare setting
• NHS or general practice experience
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downsfield Medical Centre

Address

315 Sheldon Heath Road

Birmingham

West Midlands

B26 2TY

Employer's website

https://www.downsfieldmedicalcentre.nhs.uk/ (Opens in a new tab)