PCN Care Co-ordinator (Admin)

Job description

Job responsibilities

Job Description

Job title Primary Care Network (PCN )Care Co-ordinator (Admin)

Location Cheriton Bishop & Teign Valley Practice

Reporting relationships Sharon Gavin-Jones, Practice Manager (Administratively) Partner Clinically

Job Purpose

This is a role established to work with vulnerable patients, both remotely and in person. Working closely with the Health Co-ordinator team, Social Prescribers and clinicians to support the wellbeing and care needs of our patient population. You will have access to general advice and support and will also have clinical team oversight or supervision from the Practice Manager where necessary.

Main Responsibilities

To provide wide-ranging, proactive and efficient administrative support to Cheriton Bishop & Teign Valley Practice

To be responsible for the administration, co-ordination and monitoring of dedicated or targeted clinical campaigns To work closely with Practice Administrator, nursing and coding teams to assist the practice in meeting contractual targets

To utilise population health intelligence to proactively identify and work with a cohort of patients to delivery personalised care, including through recalls for specific patient groups (eg, immunisations, health checks, reviews etc)

To discuss patient-related concerns with the relevant staff and be supported to follow appropriate safeguarding procedures

To holistically bring together all of a persons identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person

To help people manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care

To provide co-ordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.

To work with GPs and other primary care colleagues to identify and manage caseload of patients, and where required and as appropriate, refer people back to other health professionals

The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the practice manager. There is a need to work closely with Health Co-ordinators and clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.

Training requirements will be monitored by annual appraisal. Personal development will be encouraged and supported by the practice. It is the individuals responsibility to remain up to date with recent developments.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Production of performance and quality information

To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.

To assist in the production of information for clinical audit.

To undertake ad-hoc work related to the performance of the practice under the guidance of the practice manager.

Data quality

To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Most instruction and communication of activity will be via the practice manager.

External communication will be with patients, ICB and other NHS bodies, and other GP practices and service providers.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• Experience in dealing with the public both face-to-face and telephone
• Strong administrative skills within an office environment
• Frequent use of IT systems

Desirable

• Previous experience of working in General Practice

Qualifications

Essential

• Good general education with good numeracy and literacy skills

Knowledge and Skills

Essential

• Dedication and commitment
• Excellent communication skills, orally and written
• Patient, tolerant, tactful and discreet
• Good administrative skills
• Good planning and organisational skills time management
• Ability to cope under pressure
• Calm and patient
• Ability to empathise and be understanding
• People management skills
• Ability to take accurate messages, follow up where necessary
• Ability to accurately input information onto a computer system
• Flexible and reliable
• Adhere to strict confidentiality
• Reliable, punctual, hard worker, team player
• Strong customer service ethos
• Willing to participate in relevant training
• Strong communication skills
• Able to follow instructions, meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheriton Bishop and Teign Valley Practice

Address

The Surgery

Yeoford Road

Cheriton Bishop

Devon

EX6 6JA

Employer's website

https://www.cheritonbishoppractice.co.uk (Opens in a new tab)