Job summary
Our managing partner is retiring after 13 years and we are looking
for a motivated manager with exceptional interpersonal skills to lead our
successful team, oversee operational management and work closely with the
partners on strategic planning.
We have a stable partnership of 5 GP partners and a team of just under 40 staff, providing care to approximately 15,000 patients.
Although experience of working in general practice is desirable,
we welcome applications from experienced managers who can demonstrate that they
have skills in the areas required.
Main duties of the job
In addition to overseeing the operational aspects of the practice,
this role is responsible for business development, financial management,
including QuickBooks bookkeeping, HR functions, supporting the
premises/facilities management, complaints process and ensuring CQC and
regulatory compliance.
Supported by a full-time Practice Manager and a Service
Improvement Manager, the Business Manager will provide advice and guidance to
the partners and team, developing systems that support excellent patient care,
whilst maintaining a happy and effective working environment. They will also
work collaboratively with the PCN, ICB and PPG.
The successful candidate will be innovative and forward thinking
with strategic vision. They will have confident approach and be proactive and
solutions focussed.
Experience of managing a large team and knowledge and skills in
the areas of project management, HR, compliance and change management is
essential.
About us
We are a stable partnership of 5 GP partners
(and a managing partner who is retiring), with a team of just under 40 clinical
and non-clinical staff, committed to delivering excellent care
to approximately 15,000 patients.
We are an established Teaching practice and are
also involved in student nursing training.
The practice is the largest practice
within the Southport & Formby Primary Care Network (PCN) which is made up of 14 local GP practices, working together
with the aim of improving healthcare for the community and reducing health
inequalities for its 128,000 patients.
We provide
the Enhanced Health in Care Homes agenda on behalf of the PCN.
Our CQC rating is Good (2016).
Job description
Job responsibilities
a) Oversee the
management of the day-to-day operations of the practice, ensuring that staff
achieve their primary responsibilities.
b) Oversee the HR
processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance.
c) Workforce
planning to ensure a good skill mix with staff having the appropriate level
of training to enable them to carry out their individual roles and
responsibilities effectively.
d) Ensure
employment law and legislation is adhered to.
e) Liaise with
the Primary Care Network (PCN) and locality commissioners, attend meetings
and promote collaborative working.
f) Provide support and advice to the partnership and
keep them updated on practice matters.
g) Keep up to
date with developments and changes within primary care.
h) Manage payroll and
pensions, ensuring accurate reporting and submissions.
i) Work closely
with the Partners on financial planning, budget setting and forecasting.
j) Ensure the practice explores all opportunities to
maximise income and reduce expenditure.
k) Ensure
Quality and Outcomes Framework (QOF) and commissioned service targets are
met.
l)Oversee the significant event and complaints
processes, in line with current legislation and guidance.
m)Manage
contracts and maintenance for services and equipment.
n) Oversee the
review and update of all practice policies and procedures.
o) Lead and
coordinate projects within the practice.
p) Oversee the
management of the practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
q) Coordinate
the practice development plan and business continuity plan.
r) Produce of business cases for new
services and provide project management, as required.
s) Ensure
on-going CQC compliance.
t) Ensure the practice maintains compliance with its
NHSE contractual obligations.
u) Provide
advice and support to the staff and the partnership to ensure effective team
working.
v) Manage
effective communication, both internal and external and ensure the website
and other communication platforms are accurate and up to date.
w) Facilitate
partners and practice meetings and maintain an
up-to-date action
plan.
x) Support the
management of the Patient Participation Group.
y) Manage
estates and facilities, including health and safety aspects and risk
assessments.
Job description
Job responsibilities
a) Oversee the
management of the day-to-day operations of the practice, ensuring that staff
achieve their primary responsibilities.
b) Oversee the HR
processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance.
c) Workforce
planning to ensure a good skill mix with staff having the appropriate level
of training to enable them to carry out their individual roles and
responsibilities effectively.
d) Ensure
employment law and legislation is adhered to.
e) Liaise with
the Primary Care Network (PCN) and locality commissioners, attend meetings
and promote collaborative working.
f) Provide support and advice to the partnership and
keep them updated on practice matters.
g) Keep up to
date with developments and changes within primary care.
h) Manage payroll and
pensions, ensuring accurate reporting and submissions.
i) Work closely
with the Partners on financial planning, budget setting and forecasting.
j) Ensure the practice explores all opportunities to
maximise income and reduce expenditure.
k) Ensure
Quality and Outcomes Framework (QOF) and commissioned service targets are
met.
l)Oversee the significant event and complaints
processes, in line with current legislation and guidance.
m)Manage
contracts and maintenance for services and equipment.
n) Oversee the
review and update of all practice policies and procedures.
o) Lead and
coordinate projects within the practice.
p) Oversee the
management of the practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
q) Coordinate
the practice development plan and business continuity plan.
r) Produce of business cases for new
services and provide project management, as required.
s) Ensure
on-going CQC compliance.
t) Ensure the practice maintains compliance with its
NHSE contractual obligations.
u) Provide
advice and support to the staff and the partnership to ensure effective team
working.
v) Manage
effective communication, both internal and external and ensure the website
and other communication platforms are accurate and up to date.
w) Facilitate
partners and practice meetings and maintain an
up-to-date action
plan.
x) Support the
management of the Patient Participation Group.
y) Manage
estates and facilities, including health and safety aspects and risk
assessments.
Person Specification
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience for financial management, including forecasting and budgeting
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures
Desirable
- Experience of working in a practice management role
- Experience of QuickBooks accounting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Person Specification
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience for financial management, including forecasting and budgeting
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures
Desirable
- Experience of working in a practice management role
- Experience of QuickBooks accounting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.