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Wentworth 1 Primary Care Network

Care Navigator / Receptionist

Information:

This job is now closed

Job summary

Rawmarsh Health Centre has an exciting opportunity for an experienced Care Navigator/ Receptionist to join the team.

We are recruiting for two positions at 16 hours per week. The working hours will be a pattern of morning and afternoon shifts with the opportunity for overtime covering staff annual leave and sickness.

The successful candidate will provide a point of contact for patients and act as a focal point of communications between patients and all member of the Primary Care Team.

Main duties of the job

  • Act as a focal point of communication
  • Be able to cover all reception positions as necessary.
  • Process appointment requests from patients by telephone and in person.
  • Signposting patients across services within Primary Care.
  • Process repeat prescription requests in accordance with Practice guidelines.

About us

Rawmarsh Health Centre is based within Rawmarsh Customer Service Centre on Barbers Avenue in Rawmarsh. We have around 4,000 registered patients.

The team comprises a Partner GP, a salaried GP, a Physician Associate and our nursing team. All are supported by our Care Navigators and administration team.

As an organisation we offer:

  • NHS Pension
  • On-site care parking
  • Competitive annual leave entitlement

Details

Date posted

06 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5765-24-0000

Job locations

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor or Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Maintaining and monitoring the Practice appointments system including using the care navigation pathway
  • Taking messages and passing on information via tasks, notifications or via telephone
  • Computer data entry processing and recording information in accordance with Practice procedures
  • Process prescriptions in accordance with practice guidelines
  • Providing clerical assistance as required, including word/data processing, filing, photocopying and scanning and filing of hospital / medical letters into the patients computerised record.
  • Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or any of the management team.

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor or Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Maintaining and monitoring the Practice appointments system including using the care navigation pathway
  • Taking messages and passing on information via tasks, notifications or via telephone
  • Computer data entry processing and recording information in accordance with Practice procedures
  • Process prescriptions in accordance with practice guidelines
  • Providing clerical assistance as required, including word/data processing, filing, photocopying and scanning and filing of hospital / medical letters into the patients computerised record.
  • Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or any of the management team.

Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics
  • GCSE English

Desirable

  • NVQ in Customer Service

Experience

Essential

  • Practical experience working in a public reception environment
  • Experience of using own initiative
  • Experience in dealing with patients.

Desirable

  • Experience of working in a GP Practice
  • Experience of working in Primary Care
  • Clinical system experience ( EMIS / System One )
Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE Mathematics
  • GCSE English

Desirable

  • NVQ in Customer Service

Experience

Essential

  • Practical experience working in a public reception environment
  • Experience of using own initiative
  • Experience in dealing with patients.

Desirable

  • Experience of working in a GP Practice
  • Experience of working in Primary Care
  • Clinical system experience ( EMIS / System One )

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wentworth 1 Primary Care Network

Address

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


Employer's website

https://www.wentworthpcn.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wentworth 1 Primary Care Network

Address

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


Employer's website

https://www.wentworthpcn.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Coordinator

Grace Littlewood

grace.littlewood@nhs.net

01709283826

Details

Date posted

06 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5765-24-0000

Job locations

Rawmarsh Health Centre

Barbers Avenue

Rawmarsh

Rotherham

South Yorkshire

S62 6AE


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