Job summary
We are looking for GP receptionist/administrative person, working part time 20-30hrs. Ideally with experience in a GP surgery, NHS or customer related sector..
We are small team so all staff are expected to engage in all reception/admin/secretarial duties as required.
Main duties of the job
Main duty is to support clinical staff with appointments and administrative duties.
The will involve reception duty in 5hr shifts morning and/or afternoon. We open 8am to 18:30.
About us
We are a small GP surgery located in the City of Coventry Health Centre with about 4,700 patients. We have mixed or diverse ethnicities in our catchment area which is considered deprived with a mix of languages, mainly from east or Africa.
The surgery is located on the first floor. Our practice has clinical staff locum doctors, salaried GPs, pharmacists, a practice nurse, HCA (Health Care Assistant), FCPs (First Contact Physio) and a Paramedic.
The reception/admin team (about six mainly part time staff) is responsible for supporting the clinical staff and patient appointments. The GP surgery is open between 8am and 6:30pm Monday to Friday with addition out of hours cover provided by our PCN (Primary Care Network).
Job description
Job responsibilities
As a small practice you will be expected to learn and deal with almost all non-clinician related tasks and provide support for clinicians.
You will be responsible for the general reception, administrative and secretarial duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will need to have a positive attitude and be flexible beyond your primary role below as assigned by Practice Manager.
Your regular duties in this role will include dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. You will also need to be flexible and provide cover for other staff on holiday or sick leave.
Job description
Job responsibilities
As a small practice you will be expected to learn and deal with almost all non-clinician related tasks and provide support for clinicians.
You will be responsible for the general reception, administrative and secretarial duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will need to have a positive attitude and be flexible beyond your primary role below as assigned by Practice Manager.
Your regular duties in this role will include dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. You will also need to be flexible and provide cover for other staff on holiday or sick leave.
Person Specification
Experience
Essential
- - At least one year in a customer service setting
- - Demonstration of good communications including command of English (written and verbal) via qualifications (A level or or higher)
- - At least one year experience dealing face-to-face with customers
Desirable
- - Experience of working in a GP practice or primary care
- - Experience in NHS
- - Can share example of good communication with empathy
- - Can share example of being a team player
- - Can share example of being polite and courteous, even with difficult people
Qualifications
Essential
- - You will need right to work (RTW) in UK.
- - You will need to clear a DBS check to prove there are no convictions.
- - Good command of English (written and verbal)
- - Experience in a GP surgery, NHS or customer service setting
- - Familiar with computers and use of Microsoft office
- - Educated to A level standard or above
Desirable
- - Knowledge of other languages (apart from English)
- - Flexibility in working hours
- - Good, clear communications
- - Empathy
- - Willingness to learn
- - Attention to detail and accuracy
- - Team player and willing to help other team members when required
Person Specification
Experience
Essential
- - At least one year in a customer service setting
- - Demonstration of good communications including command of English (written and verbal) via qualifications (A level or or higher)
- - At least one year experience dealing face-to-face with customers
Desirable
- - Experience of working in a GP practice or primary care
- - Experience in NHS
- - Can share example of good communication with empathy
- - Can share example of being a team player
- - Can share example of being polite and courteous, even with difficult people
Qualifications
Essential
- - You will need right to work (RTW) in UK.
- - You will need to clear a DBS check to prove there are no convictions.
- - Good command of English (written and verbal)
- - Experience in a GP surgery, NHS or customer service setting
- - Familiar with computers and use of Microsoft office
- - Educated to A level standard or above
Desirable
- - Knowledge of other languages (apart from English)
- - Flexibility in working hours
- - Good, clear communications
- - Empathy
- - Willingness to learn
- - Attention to detail and accuracy
- - Team player and willing to help other team members when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.