Job summary
We are a busy, forward thinking GP practice, committed to delivering high quality patient centred care. With a strong team and a focus on continuous improvement, we are now seeking an experienced Supervisor or an Assistant practice Manager, to help us continue meeting the demands of a dynamic primary care environment.
Main duties of the job
As a personal assistant to the Practice Manager, you will play a pivotal role in supporting the day-to-day operational management of the Practice. You will work closely with the Practice Manager and leadership team to ensure the smooth running of services, whilst also helping to lead and motivate staff across various functions.
Key Responsibilities:
Overseeing and supporting daily operational tasks within the Practice.
Assisting with HR processes/procedures.
Supporting performance management.
Handling complaints/significant events with professionalism.
Liaising with clinical/admin/external agencies to ensure service efficiency.
Managing the PPG group.
Taking initiative to resolve issues and streamline processes.
Acting as a key contact during periods of absence or increased demand.
Deputising for the PM.
Lead for IT issues/software/Hardware
This list is not exhaustive, more to be discussed during interview
What we are looking for:
We are looking for someone who is exceptionally organised, able to think on their feet. Experienced in general practice or a similar health care setting. Confident in a management or supervisory role.
Essential Criteria:
Previous experience working within a GP practice, proficiency with Practice systems (e.g: Emis, Accurx, Microsoft office)
About us
We are a two GP Partner practice with a large supportive team of Salaried GP, Nurses, Pharmacists, Prescribing Clerk, Admin and reception.
Job description
Job responsibilities
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
- Providing key performance information as requested
- Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement
- In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services
- Implementing systems to ensure compliance with CQC regulations and standards
- Leading the management of complaints, patient feedback, significant events and learning events.
- Evaluating, organising and overseeing the staff induction programme
- Implementing and embedding an effective staff appraisal process
- Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
- Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
- Actively encouraging and promoting the use of patient online services
- Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material
- Running clinical searches and submitting enhanced service claims via CQRS, PCN and local authority claims processed on a monthly and quarterly basis.
- Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
- Ensuring the staff implement the practice wide approach to the management of all patient services matters
- Lead the management of the Patient Participation Group
- Coordinating the practice diary, ensuring meetings are scheduled appropriately
- Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings
- Effective monitoring of the Friends and Families Test
- Secondary responsibilities
- In addition to the primary responsibilities, you may be requested to:
- Deputise for the Practice Manager
- Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
- Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
- Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)
- Support the Practice Manager in the reviewing and updating of practice policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
Job description
Job responsibilities
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
- Providing key performance information as requested
- Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement
- In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services
- Implementing systems to ensure compliance with CQC regulations and standards
- Leading the management of complaints, patient feedback, significant events and learning events.
- Evaluating, organising and overseeing the staff induction programme
- Implementing and embedding an effective staff appraisal process
- Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
- Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
- Actively encouraging and promoting the use of patient online services
- Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material
- Running clinical searches and submitting enhanced service claims via CQRS, PCN and local authority claims processed on a monthly and quarterly basis.
- Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
- Ensuring the staff implement the practice wide approach to the management of all patient services matters
- Lead the management of the Patient Participation Group
- Coordinating the practice diary, ensuring meetings are scheduled appropriately
- Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings
- Effective monitoring of the Friends and Families Test
- Secondary responsibilities
- In addition to the primary responsibilities, you may be requested to:
- Deputise for the Practice Manager
- Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
- Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
- Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)
- Support the Practice Manager in the reviewing and updating of practice policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
Person Specification
Skills
Essential
- Good communication skills
- IT literate
- Ability to work independently and under pressure
- Quick thinker
Experience
Essential
- Experience in Emis Web and Accurx is essential as well understanding of Primary care.
Qualifications
Essential
- Experience: You must be experienced as a supervisor/Assistant PM or Deputy PM
- You must have the following:
- GCSE Maths and English A to C
- A-Levels or NVQ L2/3
Desirable
Person Specification
Skills
Essential
- Good communication skills
- IT literate
- Ability to work independently and under pressure
- Quick thinker
Experience
Essential
- Experience in Emis Web and Accurx is essential as well understanding of Primary care.
Qualifications
Essential
- Experience: You must be experienced as a supervisor/Assistant PM or Deputy PM
- You must have the following:
- GCSE Maths and English A to C
- A-Levels or NVQ L2/3
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.