Part Time Receptionist

Job summary

We are looking for a highly experienced and dependable GP receptionist to join our friendly and supportive team. This is a key front-line role within a busy general practice, and we are seeking someone who is mature in their outlook, confident using their initiative, and able to remain calm and professional under pressure.

The ideal candidate will be an excellent team player with proven experience working in a GP surgery, and must be fully competent in using EMIS Web. A thorough understanding of GP receptionist duties including managing appointments, handling patient queries sensitively, and navigating clinical systems efficiently is essential.

If you are a proactive, resilient, and organised individual who thrives in a fast-paced environment, we would love to hear from you.

Main duties of the job

• KEY RESPONSIBILITIES:
• To open/close practice
• Room check at the end of the day
• Clinical room stock
• To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.
• Call/recall of patients on chronic disease register & or long term conditions register.
• Taking minutes for meetings as when required
• Liaising with MDT team
• Liaising with external contractors
• Making appointments on EMIS Web, submitting triages for patients who are unable to do so
• Dealing with all telephone queries/prescription requests/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.
• Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
• To have a thorough knowledge of all practice policies and procedures and adhere to them.
• Filing patient records/post, registering new patients
• Ad hoc tasks from PM and or partners

About us

We are a friendly and welcoming team. We have a mixed group of clinicians ranging from, Partners, Salaried GPs, Pharmacist to Nurses. Our Admin team comprises of reception, admin, secretaries and GP assistants.