Job responsibilities
Primary
key responsibilities
The following are the core responsibilities of this role. There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels.
The
[Practice/Business
Manager] is responsible for:
a.
Overseeing
the day-to-day operations of the organisation, ensuring staff achieve their
primary responsibilities
b.
Functional
management of all clinical and administrative staff
c.
Direct
line management of the following staff: [Operations Manager, Administration Manager/Reception
Manager, Senior Administrators, Receptionists, Practice HCA/ Sister/Nurse and salaried
GPs]
d.
Managing
the recruitment and retention of staff; [develop, implement and embed an effective succession
plan]
e.
Key
liaison with Primary Care Network, the PCN Manager and any ARRS staff who
provide a supporting service at the organisation
f.
Ensuring
that all staff undertake a robust induction process, including staff employed
via the PCN
g.
Establishing,
reviewing and regularly updating job descriptions and person specifications [ensuring all staff are legally
and gainfully employed]
h.
,
Implementing and embedding an effective staff appraisal process
i.
Implementing
effective systems for the resolution of disciplinary and grievance issues
j.
[Maintaining an effective
overview of] and ensuring compliance with HR legislation
k.
Ensuring
all staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
l.
Managing
the financial elements of the organisation, including budgets, [bank accounts,
accounting systems], petty cash, etc. seeking to maximise income and
reduce expenditure in conjunction with the partners
m.
[Maintaining an
effective liaison with the accountant, overseeing organisation accounts,
ensuring year-end figures are presented]
n.
[Briefing
partners on all financial matters, including forecasting]
o.
[Managing and processing partners
drawings, PAYE and pensions for practice staff]
p.
[Ensuring the organisation has
appropriate insurance cover]
q.
[Developing, implementing and
embedding an efficient business resilience plans.]
r.
Managing
contracts for services.
s.
Managing
the procurement of organisation equipment, supplies and services
t.
Coordinating
the reviewing and updating of all organisation policies and procedures
u.
[Leading change and continuous
improvement initiatives]; coordinating all projects within the organisation
v.
Coordinating
[and leading] the
compilation of organisation reports and the practice development plan (PDP)
w.
Ensuring
the team reaches QOF targets (supported by the nursing and administrative
leads)
x.
[Adopting a strategic approach
to the management of all patient services matters]
y.
[Developing, implementing and
embedding an effective communication strategy (internal and external)]
z.
Ensuring
the organisation maintains compliance with its NHS contractual obligations
aa. Actively encouraging and promoting the
use of patient online services
bb. Publishing communications for internal
and external use such as an organisation newsletter on a quarterly basis
cc. Maintaining the organisation and NHS
choices websites
dd. Liaising at external meetings as
required
ee. Marketing the practice appropriately
ff.
[Managing/supporting the
management] of the Patient Participation Group
gg. [Effectively managing/supporting the management of]
all complaints in line with current legislation and guidance
hh. The management of the premises,
including leading on health and safety aspects such as risk assessments and
mandatory training
ii.
Managing
the organisation IT system, delegating staff to act as administrators
jj.
Ensuring
compliance with IT security and IG
kk. Coordinating the organisation diary,
ensuring meetings are scheduled appropriately
Secondary
key responsibilities
In addition to the primary responsibilities, the manager may be
requested to:
a.
Deputise
for the Partners at internal and external meetings
b.
Act
as the primary point of contact for NHS(E), ICB, community services,
suppliers and other external stakeholders
c.
Partake
in audit as requested by the audit lead
Person
specification Practice, Business or Practice Business Manager
Qualifications
Essential
Desirable