Job summary
We are looking to expand our team at Fencepiece Road Medical
Centre and have great opportunities for the right person. We are looking for a warm, welcoming, hard
working, friendly and possess the empathic NHS care ethic required to provide
the health care that our patients require.
We are currently in need of 2 enthusiastic part time
reception/admin staff to join our friendly, busy, diverse
and innovative practice. Candidate must have at least 6 months
experience in using EMIS system
Main duties of the job
RECEPTIONIST/ADMIN
and your duties and responsibilities:
The role will include answering phones, navigating patients
to the correct service/appointments, manning front desk, scanning,
prescriptions and other administrative tasks requested by the GPs. (see job
description for full duties)
About us
Our team includes 3 GP partners, Advance Nurse Prescriber,
Practice Nurse, Phlebotomist, Locum GPS and Nurse, Clinical Pharmacist,
Podiatrist, Physiotherapist, Managers and admin staff. Our aim is to provide
outstanding, up-to-date health care within our resources, delivered with care
and compassion. We endeavour to be responsive to patients needs but also offer
to help manage their own health. We always aspire to provide a learning environment
that stimulates personal and professional growth, and encourages collaboration
with other healthcare teams.
Job description
Job responsibilities
Job Description Fencepiece Road Medical Centre
TITLE: GP RECEPTIONIST
REPORTING TO: Practice Manager
HOURS OF WORK: TBC Between the hours of 8. 30 6pm Mon to Friday
8am to 2pm (Mon to Fri) or
1.30pm to 6.30pm (Mon to Fri)
SALARY: Depending on experience
RECEPTIONIST/ADMIN and your duties and responsibilities are as follows:
- Receiving and greeting patients.
- Answering the telephone and dealing with or redirecting enquires.
- Taking home visit requests
- Booking appointments using the computer appointment system (EMIS)
- Make new and follow up appointment
- General reception duties
- Filing medical records, letters and test results
Scanning of documents on to the clinical system as per surgery protocol and send tasks/coding to appropriate teams on EMIS
- Open mail and distribute as appropriate. Leave private and confidential mail unopened for the doctor or practice manager.
- Filing post
- Using clinical system to extract test results.
- Check and file records received for new patients.
- Prepare computerised acute/repeat prescriptions following practice
- Extract record of patients deleted from list and send to authority follow practice protocol.
Assisting with the gathering of information re QOF, Audits, Enhanced services data when required.
- Use of Accrx to send patients messages, reminders and general information, while maintaining confidentiality.
- Ensuring all treatment and doctors rooms are securely locked at the end of each surgery.
- Ensuring that the doctors room is ready for use at the beginning of each surgery.
- Tidying of the waiting room after clinic
- Adhering to Clean Desk policy
- Maintain record keeping
- Make appointment for hospital transport
- Repair and maintain medical records.
- Maintain supply of stationary available in reception area/treatment rooms.
- Type hospital referral letter in the absence of practice secretary.
Read coding of clinical documents as per agreed protocols
To maintain confidentiality at all times
- To be available to provide additional relief cover for colleagues and have a degree of flexibility, during periods of sickness and annual leave
- To comply with existing procedures and protocols
- To comply with Health and Safety at work legislation
- To act as a keyholder with responsibility for opening & locking premises as required
- To undertake relevant training as required for the post.
Reporting incidents/accidents/significant events using the organisations Incident Reporting System/Significant event policy
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Maintaining their own and others health & safety and infection control as defined in the practice policies
- Complying with the practice Complaints policy
Applicants please note:
This job description is intended to be an outline of the job as it is currently perceived and may be subject to review in light of the changing needs of the Surgery. It is not intended to be rigid or inflexible, but should be regarded as providing guidelines within which the post holder will work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER
ALL STAFF MUST COMPLY WITH THE NO SMOKING POLICY
All STAFF MUST COMPLY WITH THE DRESS CODE
Job description
Job responsibilities
Job Description Fencepiece Road Medical Centre
TITLE: GP RECEPTIONIST
REPORTING TO: Practice Manager
HOURS OF WORK: TBC Between the hours of 8. 30 6pm Mon to Friday
8am to 2pm (Mon to Fri) or
1.30pm to 6.30pm (Mon to Fri)
SALARY: Depending on experience
RECEPTIONIST/ADMIN and your duties and responsibilities are as follows:
- Receiving and greeting patients.
- Answering the telephone and dealing with or redirecting enquires.
- Taking home visit requests
- Booking appointments using the computer appointment system (EMIS)
- Make new and follow up appointment
- General reception duties
- Filing medical records, letters and test results
Scanning of documents on to the clinical system as per surgery protocol and send tasks/coding to appropriate teams on EMIS
- Open mail and distribute as appropriate. Leave private and confidential mail unopened for the doctor or practice manager.
- Filing post
- Using clinical system to extract test results.
- Check and file records received for new patients.
- Prepare computerised acute/repeat prescriptions following practice
- Extract record of patients deleted from list and send to authority follow practice protocol.
Assisting with the gathering of information re QOF, Audits, Enhanced services data when required.
- Use of Accrx to send patients messages, reminders and general information, while maintaining confidentiality.
- Ensuring all treatment and doctors rooms are securely locked at the end of each surgery.
- Ensuring that the doctors room is ready for use at the beginning of each surgery.
- Tidying of the waiting room after clinic
- Adhering to Clean Desk policy
- Maintain record keeping
- Make appointment for hospital transport
- Repair and maintain medical records.
- Maintain supply of stationary available in reception area/treatment rooms.
- Type hospital referral letter in the absence of practice secretary.
Read coding of clinical documents as per agreed protocols
To maintain confidentiality at all times
- To be available to provide additional relief cover for colleagues and have a degree of flexibility, during periods of sickness and annual leave
- To comply with existing procedures and protocols
- To comply with Health and Safety at work legislation
- To act as a keyholder with responsibility for opening & locking premises as required
- To undertake relevant training as required for the post.
Reporting incidents/accidents/significant events using the organisations Incident Reporting System/Significant event policy
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Maintaining their own and others health & safety and infection control as defined in the practice policies
- Complying with the practice Complaints policy
Applicants please note:
This job description is intended to be an outline of the job as it is currently perceived and may be subject to review in light of the changing needs of the Surgery. It is not intended to be rigid or inflexible, but should be regarded as providing guidelines within which the post holder will work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER
ALL STAFF MUST COMPLY WITH THE NO SMOKING POLICY
All STAFF MUST COMPLY WITH THE DRESS CODE
Person Specification
Qualifications
Essential
- Candidates must hold 4 GCSEs (A-C) or equivalent, including Maths & English Language plus a minimum of one years relevant experience, ie working in an administrative/customer facing/telephone role/customer service role.
- To be IT literate with a minimum of 6 months experience of working effectively with Windows Programmes or equivalent
- To possess effective communication skills.
- To demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality.
- To be polite and courteous towards patients, colleagues and all visitors to the practice and on the telephone
- To demonstrate an ability to work as part of a team and on own initiative.
- To demonstrate an ability to prioritise workload
- To demonstrate an approach to work which is flexible and adaptable to meet the needs of the service
- To demonstrate an approach to work which is both collaborative and co-operative
- To carry out all duties in a reliable and consistent manner
Desirable
- To hold an AMSPAR Medical Receptionist certificate
- Recent work experience within the Health Service/GP Practice
- To have worked with EMIS system
Person Specification
Qualifications
Essential
- Candidates must hold 4 GCSEs (A-C) or equivalent, including Maths & English Language plus a minimum of one years relevant experience, ie working in an administrative/customer facing/telephone role/customer service role.
- To be IT literate with a minimum of 6 months experience of working effectively with Windows Programmes or equivalent
- To possess effective communication skills.
- To demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality.
- To be polite and courteous towards patients, colleagues and all visitors to the practice and on the telephone
- To demonstrate an ability to work as part of a team and on own initiative.
- To demonstrate an ability to prioritise workload
- To demonstrate an approach to work which is flexible and adaptable to meet the needs of the service
- To demonstrate an approach to work which is both collaborative and co-operative
- To carry out all duties in a reliable and consistent manner
Desirable
- To hold an AMSPAR Medical Receptionist certificate
- Recent work experience within the Health Service/GP Practice
- To have worked with EMIS system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
