GP Practice Manager

Job description

Job responsibilities

The Practice Manager has a key leadership role at High Street and is responsible for the effective, efficient and safe day-to-day operation of the practice. Working alongside the GP Partners, the Practice Manager oversees all aspects of practice management including staff leadership, finance, compliance, patient services and strategic planning. Based within the Dene Drive Medical Centre, the role requires strong organisational, communication and problem-solving skills to support high-quality care for a diverse and often complex patient population. The postholder will lead a dedicated team, ensure the practice meets NHS standards and contractual requirements and help shape the future direction of primary care in the local community.

About us

We are a well-established traditional, family orientated GP practice located on the ground floor of the modern, purpose-built Dene Drive Medical Centre in Winsford.

Our practice serves over 7000 patients in a diverse community with a wide range of health needs, including long-term condition management, mental health, safeguarding and social complexity. We are proud to support a population with significant health inequalities and we work closely with local partners to deliver joined-up care that meets the needs of our community.

The Winsford population is a vibrant mix of families, young adults, as well as older residents. This role offers an opportunity to work at the heart of a community where compassionate leadership and operational excellence can make a significant difference.

Sitting in the delightful Cheshire countryside, but with close motorway and train links to vibrant cities including Manchester and Liverpool, Winsford offers a welcoming environment to work.

Job responsibilities

Leadership and Operational Management

Lead the day-to-day management of High Street Medical Practice, ensuring the delivery of efficient, high-quality services to patients.

• Line-manage administrative and support staff, ensuring a positive working culture and high performance across the team.
• Promote a culture of continuous improvement, collaboration and accountability.
• Oversee implementation and compliance with practice policies, CQC standards and clinical governance requirements.

Strategic and Business Development

Work alongside the GP Partners to develop and implement the practices strategic goals.

• Identify and develop opportunities for service improvement, income generation and patient access.
• Analyse performance data (e.g., QOF, Enhanced Services, PCN targets) and implement action plans to improve outcomes.

Human Resources

Oversee recruitment, induction, appraisals, training and staff development.

• Handle HR issues including absence management, disciplinary processes and staff wellbeing.
• Maintain accurate and confidential HR records, ensuring compliance with employment law and NHS HR best practice.

Finance and Resource Management

Manage the practice budget, payroll and financial planning in collaboration with accountants and GP Partners.

• Oversee claims, invoicing and maximisation of income through enhanced services and PCN funding streams.
• Ensure cost-effective procurement and resource allocation, including managing suppliers and service contracts.

Patient Services and Communications

Ensure delivery of responsive, inclusive and culturally sensitive patient services.

• Oversee complaints handling, patient feedback and the Patient Participation Group (PPG).
• Promote digital access (e.g. NHS App, online triage) and maintain strong communication channels with patients.

IT and Systems Oversight

Ensure effective use of EMIS Web, AccuRx, Docman and other digital tools for clinical and administrative workflows.

• Manage data protection (GDPR), information governance and IT system resilience.
• Support clinical coding, audit processes and data quality improvement.

Partnership Working and Representation

Represent the practice at PCN, locality, ICB and other stakeholder meetings.

• Foster productive relationships with the Winsford PCN partners, local pharmacies, community services and voluntary organisations.

• Act as the point of contact for NHS England, ICB, CQC and other regulatory bodies.

Person Specification

Communication Skills

Essential

• Excellent interpersonal, written and verbal communication skills

Desirable

• Experience working with diverse populations or in community health settings

Qualifications

Essential

• Degree or equivalent experience in healthcare/business management

Desirable

• Management qualification (e.g., AMSPAR, ILM, CIPD)

Problem Solving

Essential

• Able to manage competing demands, think strategically and solve problems under pressure

Desirable

• Experience of business continuity or risk management planning

Leadership Skills

Essential

• Demonstrable leadership with ability to motivate and develop a team

Desirable

• Experience of change management or quality improvement projects

Experience

Essential

• Proven leadership in managing a team, budgets and operations

Desirable

• NHS, GP Practice or Primary Care management experience

Knowledge

Essential

• Understanding of HR, finance, health & safety, data protection and NHS policy

Desirable

• Familiarity with QOF, Enhanced Services, PCN requirements

IT Skills

Essential

• Proficient in Microsoft Office and ability to learn clinical systems

Desirable

• EMIS Web, AccuRx, Docman and NHS digital platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Street Medical Practice

Address

High Street Medical Practice

Dene Drive

Winsford

Chesire

CW7 1AT

Employer's website

http://www.highstreetmedicalpractice.co.uk/ (Opens in a new tab)