Job summary
We are excited to offer a rewarding opportunity for a skilled and dedicated individual to become an NHS Receptionist/Admin at our New Eltham & Blackfen Medical Centre.
Main duties of the job
This role plays an important part in providing excellent patient care and administrative support within our surgeries.
About us
New Eltham & Blackfen Medical Centre is committed to delivering excellent healthcare services to our patients and community. Our team of dedicated healthcare professionals collaborates to ensure that our patients receive the highest quality care in a friendly and supportive environment.
Job description
Job responsibilities
Patient Interaction and Communication:
- Greet and welcome patients as they arrive.
- Schedule, reschedule, and cancel appointments.
- Answer phone calls and respond to patient inquiries.
Administrative Tasks:
- Update and maintain patient records accurately.
- Enter patient information into our electronic health records (EHR) system.
- Handle registration forms, insurance forms, and other documentation.
- Handle prescriptions and online patient requests
Coordination and Liaison:
- Communicate with doctors, nurses, and other healthcare professionals to ensure smooth patient flow.
Financial and Billing Tasks:
- Handle patient billing and process payments.
Office Management:
- Ensure the reception area and waiting room are clean and organized.
Compliance and Confidentiality:
- Adhere to clinic policies and procedures, including health and safety regulations.
- Ensure patient information confidentiality and comply with privacy laws.
Customer Service:
- Provide exceptional customer service to patients.
- Conduct follow-up calls to remind patients of appointments or check on their well-being.
Technology and Systems Management:
- Utilise office software, EHR systems and other medical practice management software.
- Keep up to date with any updates or changes in the clinics software systems.
Supporting Clinical Activities:
- Manage the collection and dispatch of samples for lab tests.
Job description
Job responsibilities
Patient Interaction and Communication:
- Greet and welcome patients as they arrive.
- Schedule, reschedule, and cancel appointments.
- Answer phone calls and respond to patient inquiries.
Administrative Tasks:
- Update and maintain patient records accurately.
- Enter patient information into our electronic health records (EHR) system.
- Handle registration forms, insurance forms, and other documentation.
- Handle prescriptions and online patient requests
Coordination and Liaison:
- Communicate with doctors, nurses, and other healthcare professionals to ensure smooth patient flow.
Financial and Billing Tasks:
- Handle patient billing and process payments.
Office Management:
- Ensure the reception area and waiting room are clean and organized.
Compliance and Confidentiality:
- Adhere to clinic policies and procedures, including health and safety regulations.
- Ensure patient information confidentiality and comply with privacy laws.
Customer Service:
- Provide exceptional customer service to patients.
- Conduct follow-up calls to remind patients of appointments or check on their well-being.
Technology and Systems Management:
- Utilise office software, EHR systems and other medical practice management software.
- Keep up to date with any updates or changes in the clinics software systems.
Supporting Clinical Activities:
- Manage the collection and dispatch of samples for lab tests.
Person Specification
Qualifications
Essential
- Excellent verbal and written communication skills are crucial, as well as strong organisational and multitasking abilities.
- Proficiency in basic computer applications, including Microsoft Office (Word, Excel, Outlook), is essential.
- Previous experience in a customer-facing role is essential.
- Experience in administrative duties such as scheduling, filing, and data entry.
- GCSE or equivalent
Desirable
- Experience in a healthcare setting, preferably within a GP practice, and familiarity with electronic medical records (EMR) systems or practice management software are desirable.
- Experience/Formal training in office administration or a related field is desirable
Personal Attributes/Other Requirements
Essential
- A GP receptionist should possess a versatile, self-motivated, can-do attitude, coupled with exceptional customer service skills. They should combine excellent administrative abilities with strong interpersonal skills to ensure the smooth operation of the practice and the delivery of high-quality patient care. Candidates should demonstrate professionalism, reliability, and a commitment to providing a positive patient experience.
- The right candidate will be self-motivated, demonstrating a high level of initiative and drive, with a positive and proactive approach to work. A friendly and approachable demeanor is necessary to create a welcoming environment for patients, along with high levels of empathy and compassion. Attention to detail and accuracy in all tasks, as well as reliability and punctuality, are essential. The ability to work effectively both independently and as part of a team, strong ethical standards, and a commitment to patient confidentiality are crucial.
- The role demands exceptional customer service skills with a demonstrated ability to provide outstanding service to patients, addressing their needs and concerns promptly and professionally. Excellent verbal and written communication skills are crucial, as well as strong organisational and multitasking abilities. The candidate must handle sensitive and confidential information with discretion and manage appointments and patient records proficiently. Remaining calm and professional under pressure is essential, along with good problem-solving skills and the ability to think on your feet. Versatility and the ability to adapt to changing situations and handle various tasks simultaneously are also required. Familiarity with medical terminology, the ability to handle financial transactions and billing inquiries, and competence in using telephone systems and office equipment are desirable skills.
- The candidate must be willing to undergo background checks and provide references. Flexibility to work various shifts, including mornings, evenings, and weekends, if required, is essential. Knowledge of additional languages is desirable.
Person Specification
Qualifications
Essential
- Excellent verbal and written communication skills are crucial, as well as strong organisational and multitasking abilities.
- Proficiency in basic computer applications, including Microsoft Office (Word, Excel, Outlook), is essential.
- Previous experience in a customer-facing role is essential.
- Experience in administrative duties such as scheduling, filing, and data entry.
- GCSE or equivalent
Desirable
- Experience in a healthcare setting, preferably within a GP practice, and familiarity with electronic medical records (EMR) systems or practice management software are desirable.
- Experience/Formal training in office administration or a related field is desirable
Personal Attributes/Other Requirements
Essential
- A GP receptionist should possess a versatile, self-motivated, can-do attitude, coupled with exceptional customer service skills. They should combine excellent administrative abilities with strong interpersonal skills to ensure the smooth operation of the practice and the delivery of high-quality patient care. Candidates should demonstrate professionalism, reliability, and a commitment to providing a positive patient experience.
- The right candidate will be self-motivated, demonstrating a high level of initiative and drive, with a positive and proactive approach to work. A friendly and approachable demeanor is necessary to create a welcoming environment for patients, along with high levels of empathy and compassion. Attention to detail and accuracy in all tasks, as well as reliability and punctuality, are essential. The ability to work effectively both independently and as part of a team, strong ethical standards, and a commitment to patient confidentiality are crucial.
- The role demands exceptional customer service skills with a demonstrated ability to provide outstanding service to patients, addressing their needs and concerns promptly and professionally. Excellent verbal and written communication skills are crucial, as well as strong organisational and multitasking abilities. The candidate must handle sensitive and confidential information with discretion and manage appointments and patient records proficiently. Remaining calm and professional under pressure is essential, along with good problem-solving skills and the ability to think on your feet. Versatility and the ability to adapt to changing situations and handle various tasks simultaneously are also required. Familiarity with medical terminology, the ability to handle financial transactions and billing inquiries, and competence in using telephone systems and office equipment are desirable skills.
- The candidate must be willing to undergo background checks and provide references. Flexibility to work various shifts, including mornings, evenings, and weekends, if required, is essential. Knowledge of additional languages is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.