Receptionist/Administration

Job description

Job responsibilities

Responsibilities include but not limited to

• Greeting and welcoming patients, visitors, and staff in a courteous and professional manner
• Managing incoming calls, inquiries and redirecting them appropriately
• Scheduling appointments and maintaining accurate patient records
• Assisting patients with completing necessary forms and documentation
• Ensuring the reception area is tidy and presentable, with all necessary stationery and materials stocked
• Collaborating with healthcare professionals to ensure a smooth patient flow
• Handling administrative tasks such as filing, data entry, and managing correspondence
• Maintaining confidentiality and adhering to all data protection regulations
• Registering new patients

Person Specification

Experience

Essential

• Proven experience as a receptionist or in a similar people-facing role, preferably in a healthcare setting -
• Excellent communication and interpersonal skills -
• Proficiency in using computer systems and office software -
• Strong organizational skills with the ability to multitask and prioritize tasks efficiently -
• Ability to work effectively both independently and as part of a team -
• Compassionate and patient-oriented approach towards patient care

Desirable

• Knowledge of medical terminology and procedures -
• Adaptive thinking -
• Cross-cultural competence -
• Conflict resolution -
• Adaptability -
• Dealing with stress

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Eltham and Blackfen Medical Centre

Address

New Eltham Medical Centre

52 Thaxted Road

London

SE9 3PT

Employer's website

https://www.newelthammedicalcentre.co.uk (Opens in a new tab)