Job responsibilities
Care Coordinator Job Description
JOB TITLE: Care Coordinator
REPORTS TO: Practice Manager/Senior Care Coordinator
HOURS: Part-time, PermanentLOCATION: Moot Lane, Salisbury SP5 3JP
Job Summary
An exciting opportunity to join our innovative GP practice as a Care Coordinator, playing a pivotal role in transforming how we deliver patient care. This ARRS-funded position sits at the heart of our patient care model, working collaboratively across all departments to improve patient access, coordinate care pathways, and enhance patient outcomes while reducing unnecessary hospital admissions.
As a Care Coordinator, you will be the central point of contact for patients navigating complex healthcare needs, ensuring they receive the right care, in the right place, at the right time. This role combines traditional patient-facing responsibilities with proactive care coordination, making it ideal for healthcare professionals seeking career development in primary care.
Key Responsibilities
Daily Patient Care Coordination
Patient Access and Triage
- Manage comprehensive patient appointment systems across telephone, face-to-face, and e-consult platforms
- Conduct initial patient triage to ensure appropriate care pathway allocation
- Coordinate urgent and routine appointments with appropriate healthcare professionals
- Manage patient flow and optimise clinic capacity to improve access
Communication and Information Management
- Interpret clinical results and communicate findings to patients and healthcare providers
- Handle sensitive patient communications with empathy and professionalism
- Provide clear, accurate health information and guidance to patients and families
- Manage patient queries ranging from clinical concerns to administrative requests
Care Pathway Coordination
- Organise home visits and coordinate with community healthcare services
- Liaise with secondary care services, social services, and voluntary sector organisations
- Facilitate smooth transitions between different care settings
- Support care planning meetings and multi-disciplinary team discussions
Clinical and Administrative Support
Clinical Administrative Duties
- Maintain accurate patient records using practice clinical systems
- Input administrative and clinical information following data quality standards
- Support clinical audits and quality improvement initiatives
- Process clinical correspondence and ensure appropriate follow-up actions
Equipment and Resource Management
- Coordinate medical equipment loans and returns
- Maintain equipment inventory and ensure proper functioning
- Support patients with equipment training and usage guidance
- Manage stock levels and coordinate equipment servicing
Financial and Service Coordination
- Process payments for non-NHS services according to practice policies
- Coordinate private and enhanced services delivery
- Support insurance reports and medical certificate processes
- Manage appointment scheduling for specialised services
Long-term Care Coordination
Chronic Disease Management Support
- Coordinate comprehensive care plans for patients with long-term conditions
- Monitor care plan adherence and identify patients requiring review
- Support chronic disease clinics through patient preparation and follow-up
- Work with clinical team to optimise medication management and lifestyle interventions
Population Health and Prevention
- Support practice vaccination programmes including seasonal and travel immunisations
- Identify and address healthcare inequalities within patient populations
- Coordinate health screening programmes and follow-up care
- Implement targeted interventions for high-risk patient groups
Care Home and Community Liaison
- Work alongside clinical teams to support residents in care home settings
- Coordinate care home visits and emergency response protocols
- Maintain effective communication with care home staff and managers
- Support medication management and clinical care in residential settings
Service Development and Quality Improvement
Audit and Quality Assurance
- Participate in clinical and administrative audit processes
- Collect and analyse data to support quality improvement initiatives
- Identify trends and patterns in patient access and care delivery
- Contribute to service evaluation and development planning
Patient Experience Enhancement
- Monitor patient feedback and implement service improvements
- Identify barriers to patient access and develop solutions
- Support patient education initiatives and health promotion activities
- Contribute to patient satisfaction surveys and outcome measurements
Team Collaboration and Development
- Work collaboratively with GPs, nurses, healthcare assistants, and administrative staff
- Participate in team meetings and practice development sessions
- Share knowledge and best practices with colleagues
- Support training and mentoring of new team members
Professional Requirements
Communication and Patient Interaction
- Demonstrate exceptional verbal and written communication skills
- Show cultural sensitivity and awareness in patient interactions
- Handle difficult or emotional situations with patience and professionalism
- Maintain confidentiality and respect patient dignity at all times
Information Technology and Systems
- Proficient use of clinical computer systems and telephone systems
- Accurate data entry and information management
- Understanding of information governance and data protection requirements
- Ability to learn new systems and adapt to technological changes
Professional Standards and Development
- Maintain professional appearance and demeanour at all times
- Demonstrate commitment to equality, diversity, and inclusion principles
- Participate in continuing professional development activities
- Adhere to practice policies, procedures, and clinical governance frameworks
Professional Development Opportunities
Training and Competency Development
- Comprehensive induction programme covering all aspects of the role
- Ongoing training in care coordination methodologies and best practices
- Professional development opportunities including external courses and conferences
- Access to e-learning platforms and clinical update sessions
Career Progression
- Clear pathways for advancement within care coordination and practice management
- Mentoring and supervision from experienced healthcare professionals
- Opportunities to specialise in specific clinical areas or patient populations
- Support for further qualifications and professional development
Quality Improvement Involvement
- Participation in practice-wide quality improvement initiatives
- Opportunity to lead specific projects related to patient access and care coordination
- Involvement in service evaluation and development planning
- Contribution to practice research and audit activities
Benefits Package
- NHS Pension Scheme access
- Free on-site parking
- Annual flu vaccination
- Professional development funding
- Flexible working arrangements consideration
- Supportive team environment with comprehensive mentoring
Key Performance Measures
- Patient satisfaction scores and feedback
- Care coordination outcome metrics
- Appointment access and efficiency measures
- Clinical audit participation and outcomes
- Professional development objective achievement
- Team collaboration and communication effectiveness
This role offers an exceptional opportunity to make a meaningful difference in patient care while developing valuable skills in healthcare coordination and management. Join our committed team in delivering innovative, patient-centered primary care services.
