Job responsibilities
PEASEWAY MEDICAL CENTRE
JOB DESCRIPTION
JOB TITLE: ADMINISTARTOR
REPORTS TO: Practice Manager/Assistant Practice Manager
Admin Supervisor
HOURS: flexible - up to full time
Job Summary:
- To answer the demands of the telephones, confidently and politely.
- To deal with all patients requests via telephone, tasks and at reception, calmly and effectively.
- Respond to all queries and requests for assistance from visitors in a professional manner.
- Book appointments by ensuring sufficient information is recorded to assist consultations.
- Action tasks assigned by clinicians and relay relevant information as instructed.
- An ability to use own judgement, resourcefulness and common sense, to work well within the admin team.
- Give assistance to the clinical team if requested.
- Excellent I.T and communication skills.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive date
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Complete all mandatory training within the dedicated time period.
- Opportunities would be available for ongoing professional development in as needed by the individual and the practice.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert senior staff members to issues of quality, risk or concerns.
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The pot-holder will:
Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Personal Specification
ESSENTIAL
DESIRABLE
ASSESSMENT METHOD
Qualifications:
Experience:
Previous telephone / medical centre experience
Preferred
Interview
Skills:
Experience of Microsoft Office and a medical software package
Excellent interpersonal, verbal and written communication skills
Time management and ability to prioritise workload
System One
Interview
Personal attributes:
Positive and approachable
Good communication skills
Flexible
Team Player
Interview