Medical Receptionist

Job description

Job responsibilities

4. MAIN DUTIES

4.1 Knowledge & Skills

• Customer Service qualification or equivalent experience e.g., in reception or customer care role.
• Computer literate; able to type and use a variety of office systems including word processing and spreadsheets..
• Fluency in spoken English.
• Good verbal and written communication skills and the ability to record messages accurately.
• Numeracy skills, able to complete simple calculations accurately.
• Be able to work on own initiative and as part of a team.
• Understanding of confidentiality and Data Protection requirements.
• Ability to use office equipment such as a photocopier.

4.2 Responsibilities and Key result areas

1. MAIN DUTIES

• Greet patients and book them into the computer system on arrival.
• Direct patients to waiting rooms.
• Taking in prescription requests whilst on reception.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Book and amend appointments.
• Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Administration tasks such as completing registrations, deductions, booking interpreters.
• To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
• To report any adverse/untoward incidents to the Team Leader.
• To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
• Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.

• Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.

• Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
• Assist in the induction of a new member of staff/or student.
• Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.

2. FINANCE

• To take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in the receipt book.

3. PRACTICE DEVELOPMENT

• Participate in Practice Development Team Building and action plans.
• Attend courses as agreed with the Management team.
• To comply & keep up to date with the Caldicott guidelines.
• To comply & keep up to date with the Data Protection Act.
• To identify own training needs.
• To undertake training, including statutory and mandatory training and to meet personal development needs.
• Co-operate/participate with research within the practice.

5. PREMISES

• Preparing the premises for opening/closing.
• Ensure safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

General Professional Duties:

• To support training and development of self and other Practice staff.
• To maintain personal professional competency and appropriate development.
• To carry out the duties and responsibilities of the post in accordance with Practice policies.
• General housekeeping of the Waiting room and reception areas.
• Required to comply with all relevant national and local, statutory and

mandatory requirements including Health & Safety, Infection Control, and prevention of Health Acquired Infections.

The post may involve travel for training purposes. This job description is not an exhaustive list of duties and responsibilities. The post holder will be asked to carry out other duties which are appropriate to the skills of the post holder and grade of the post as the priorities of the service change.

Person Specification

Qualifications

Essential

• English Language O level/GCSE or equivalent
• Mathematics O Level/GCSE or equivalent
• Computer Literacy familiar with a variety of Office software systems

Desirable

• Experience in customer care
• Experience of booking or appointment systems
• Experience of working in a Primary Care or NHS setting

Experience

Essential

• Excellent verbal communication skills
• Fluency in spoken English
• Good written communications skills
• Conscientious and reliable
• Diplomacy and discretion
• Team Player
• Open and friendly personality
• Neat appearance
• Ability to work under pressure
• Able to work flexible hours and overtime

Desirable

• Experience in customer care
• Experience of booking or appointment systems
• Experience of working in a Primary Care or NHS setting
• Able to work flexible hours and overtime

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heaton Road Surgery

Address

17-19 Heaton Road

Byker

Newcastle Upon Tyne

Tyne & Wear

NE6 1SA

Employer's website

https://heatonroadsurgery.nhs.uk/ (Opens in a new tab)