Job responsibilities
Job responsibilities
To lead on medicines reconciliation in accordance with practice protocols and to update patients medical records / prescribing accordingly.
Provide independent information to patients regarding medicines and prescribing changes, initiating further support from other healthcare professionals where appropriate
To support the achievement of the practices prescribing Quality and Outcomes Framework targets, and Local Enhanced Services as appropriate.
Working with the practice pharmacists and admin managers to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.
Delivery of training and development to admin staff to support improved co-ordination and effective medicines management
To provide mentorship and support to the practices Medicines Manager(s).
To provide advice to GPs, staff and patients in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.
Liaises with other pharmacy stakeholders, eg ICB MO team, community pharmacy and hospital pharmacy teams.
To undertake medication and safety audits.
To prepare evidence-based resources and information to support the implementation of rational cost-effective prescribing.
To support the Practice Based Clinical Pharmacists to provide medication reviews, patient information leaflets, medicine awareness; and to undertake community visits as appropriate.
To take a proactive approach to the safe handling of prescriptions, including assessment of risk and making recommendations for improvement.
To respond to medication queries from patients and staff in a professional manner referring to the appropriate GP in accordance with practice protocols.
To advise on the sourcing and safe management of medicines as appropriate.
To assist in the safe management of medications within the practice, including supporting submission of claims for personally administered drugs as required.
To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.
To present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines.
To produce patient information leaflets and posters and run medicine awareness projects throughout the year.
Responsibility for administration
Other duties and responsibilities to be undertaken may include any or all the items in the following list:
Be responsible for the organisation, planning and of own workload to meet deadlines
Taking messages and passing on information as appropriate.
Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
Work in accordance with all governance and internal systems relating to (but not limited to) the management of clinical data and systems
Helping to keep all practice areas tidy and free from obstructions and clutter.
Helping to maintain a positive, patient focussed culture.
Helping to maintain a positive, supportive culture across the whole of the practice team.
Any other duties commensurate with this position.
Duties will vary from time to time under the direction of the Partners / Practice Manager dependent on current and evolving practice workload and staffing levels.
Training and Development
- Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
- Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
- Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognize peoples needs for alternative methods of communication and respond accordingly.
Confidentiality
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
- The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
- Comply with Practice health and safety policies by following agreed safe working procedures
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills
Equality and Diversity
- The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
- The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
Other Delegated Duties
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.