Job responsibilities
JOB DESCRIPTION
JOB TITLE:PCN ADMIN Support
REPORTS TO: PCN Manager
ACCOUNTABLE TO: PCN Manager Louise Pechal
HOURS: 22.5 hours per week
Job Summary:
To
provide administrative support and services to the Primary Care Network Manager
and all PCN network teams including the Home Visiting Service.
To
provide administrative support and services to the Primary Care Network Manager
and all PCN network teams including the Home Visiting Service.
Job responsibilities:
To
administratively support the delivery of efficient, effective, quality and patient-focused
services for the Fareham and Portchester Primary Care Network (FPPCN).
Provide continued administrative
support of the services delivered by the FPPCN.
In particular, providing direct support to the PCN Manager and Home
Visiting Service (HVS).
PCN
Admin Support:
To provide direct
administrative support to the PCN Manager
To assist Team
leads, clinical and non-clinical with administrative support, for data entry,
coding of EMIS records, auditing and routine reports, texting patients, or
booking appointments, telephone calls to patients, general office duties and
inquiries when required
Act as the second point of contact for support to all PCN/HVS staff with
IT issues when required and liaise with EMIS over remote access or issues that
arise with the system in the absence of the HVS Co-ordinator
Report back any issues staff
Minute taking for the Management team
Updating process protocols and ensuring they are up to date
Assist with the PCN Newsletter where required
Any other duties required by the PCN Manager
HVS (in the absence of the HVS coordinator)
Acting as a point of contact for the
Home Visiting
To assist the HVS co-ordinator in the day-to-day
operations of the HVS list and assist in the allocation of visits
Publication of service capacity
programmes to the Practices in the PCN
Provide additional cover in times of
Annual Leave
Provide daily support to the PCN Manager
and HVS Co-ordinator and clinical team delivering the HVS
Ensure that all
visits undertaken are recorded correctly in the medical records
Ensure patient
feedback surveys are undertaken and uploaded as required by the service
Regular stock
checks of stationery and medical supplies and assist with ordering accordingly
Printing of blood
Forms in preparation for pro-active visits undertaken by the Home Visiting
Team.
Assisting the HVS
with referrals and workflow list. Including AccuRx text messaging to patients
To Monitor and undertake
actions of the Generic inbox
To assist the
co-ordinator with weekly care home ring rounds
To assist in the
organising and booking of patients for Flu and Covid vaccinations
Confidentiality:
In the course of seeking treatment, patients entrust
us with, or allow us to gather, sensitive information in relation to their
health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the performance of the duties outlined in this
job description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Health
& Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, the practice Health & Safety Manual, and the practice
Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace
according to practice guidelines
Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge
and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and
infection hazards immediately when recognised
Keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
(minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality
and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities and
rights.
Personal/Professional
Development:
The post-holder will participate
in any training programme implemented by the practice as part of this
employment, such training to include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to
maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions,
either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance the
teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources