Prescription Clerk

Job description

Job responsibilities

Job summary

To be responsible for the accurate and timely processing of prescription requests for the practice population, liaising effectively with all relevant personnel. Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests.

Main duties of the job

Process repeat prescription requests in readiness for GP signature within agreed timeframe.

Reconcile medications to facilitate collection timetable.

Liaise with patients and Clinician's regarding medication queries.

Ensure medication reviews are arranged by maintaining an accurate recall system.

Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients.

Update patient records as appropriate.

Record and report significant events accurately and appropriately, informing the Clinical Pharmacist/GP immediately following internal reporting procedures.

Act upon compliance issues, liaising with the appropriate clinician

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

Expedite urgent prescriptions to help ensure a safe and responsive service for our patients

Liaise with external Pharmacy services and patients as necessary to resolve queries.

Build good working relationships with local Pharmacies to help enable our prescription service

Support the practice clinical pharmacist as required.

Partake in audit as directed by the audit lead.

Support the leadership team in reviewing and updating the practice prescribing policy.

About us

An organised and well-established practice at the heartland of its community in South Croydon, Violet Lane Medical Practice has been a mainstay with a stable patient list size of 11,000. With the addition of two motivated GP partners earlier this year alongside our experienced partner of 25 years, this forward-thinking practice is looking to develop and innovate to ensure high quality patient care is maintained and health inequalities are tackled. Having recently registered as a training practice we now consist of 3 partners and 4 salaried GPs in addition to 2 nurses, GP trainees, medical students and ARRS staff. Staff are hard-working whilst also maintaining a positive and supportive environment to work within our modern premises. Our recent staff survey show that our staff would recommend working here.

Secondary Job Description Roles

Administration and professional responsibilities

• Participate in the administrative and professional responsibilities of the practice team.
• Accurate and legible notes of all consultations and treatments are recorded in the patients notes.
• Ensure clinical systems kept up to date, recording and/or amending accurate details.
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.
• Attend and participate in practice meetings as required.

Training and personal development

• Maintain up to date skills and knowledge.
• Training needs will be monitored by yearly appraisal and will be in accordance with practice requirements. Personal development will be encouraged and supported by the practice.
• Develop and maintain a personal learning plan.

Confidentiality

In the course of engagement, patients entrust practice staff with, or allow us to gather, sensitive information in relation to their health and other matters.

• Comply with Legislation with regards to data protection act and ensure confidentiality is maintained at all times.
• The post-holder must regard all information relating to patients and their carers, practice staff and other healthcare workers (as well as information relating to the practice as a business organisation) as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality, data protection legislation and the protection of personal and sensitive data, as well as other related healthcare legislation (e.g. the NHS Confidentiality Code of Practice).

Health & Safety

The post-holder will comply with practice policies, procedures and clinical guidelines for self and others. This includes (but not limited to):

• Identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised.
• Identifying issues and hazards / risks in relation to other work areas within the business.
• Keeping own work areas clean and hazard free.
• Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Support people who need assistance in exercising their rights.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting

Desirable

• Experience as working as a Prescription Clerk or Dispenser

Qualifications

Essential

• Educated to a good standard at GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and email communication system e.g. Outlook, nhs.net
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Desirable
• EMIS Health Care System user skills
• Personal Qualities
• S
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Violet Lane Medical Practice

Address

Violet Lane Medical Practice

231 Violet Lane

Croydon

CR0 4HN

Employer's website

https://www.violetlanemedicalpractice.nhs.uk/ (Opens in a new tab)