Job summary
We
are seeking an accomplished and motivated Practice Manager to join our team.
We operate out of two sites and provide primary care services to approximately 11,500
patients.
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Ideally,
we are looking for full-time hours but will consider part-time for a minimum of
30 hours over 4-5 days.
Although
experience of working in general practice is ideal, we welcome applications
from candidates who possess the skills and attributes we are looking for, along
with experience of running a small to medium business.
There will also be an
opportunity of a handover from our current Practice Manager.
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Main duties of the job
This
is a leadership role with responsibility for overseeing
the administrative and operational aspects of a general practice and working
alongside the partners on the strategic and business management.
The
postholder will manage staff and deal with HR, finance and resources to ensure
the smooth functioning of the practice, while maintaining compliance with
healthcare regulations. They will be expected to work collaboratively and build
rapport with external stakeholders.
The successful candidate
will have a positive and approachable manner and excellent communication and
organisation skills. They will
also be proactive, process driven and able to find solutions. They will have strong HR and IT skills and
experience of managing teams and regulatory compliance.
About us
We are located approximately 5 miles from the city centre & border the borough of Solihull.
With 2 GP partners and a committed team of 35 clinical and non-clinical staff, our two sites are approximately 1.5 miles from each other & operate as one Surgery.
We have
two GP Partners, who work closely with the Practice Manager in day-to-day
communications and weekly management meetings, and an Office Lead,who manages the reception, admin secretarial teams.
Our CQC rating is Good.
We work closely with our Federation who also
support with HR, finance, payroll, CQC, etc and are part of Shard End and Kitts Green PCN, which is made up of 7 practices working cohesively together with the aim
of improving healthcare for the community and reducing health inequalities for
its patients.
Job description
Job responsibilities
Oversee the management of the day-to-day operations
of the practice, ensuring that staff achieve their primary responsibilities.
Manage the HR processes, including recruitment,
relevant checks, contractual issues, appraisals and staff performance.
Workforce planning to ensure a good skill mix with
staff having the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively.
Ensure employment law and legislation is adhered
to.
Liaise with the Primary Care Network (PCN),
Federation and locality commissioners, attend meetings and promote
collaborative working.
Provide support and advice to the partnership and
keep them updated on practice matters.
Keep up to date with developments and changes
within primary care.
Manage the financial
aspects of the practice and payroll (outsourced), ensuring accurate reporting
and submissions.
Work with
the partners on financial planning, budget setting, forecasting etc.
Ensure the practice explores all opportunities to
maximise income and reduce expenditure.
Ensure Quality and Outcomes Framework (QOF) and
commissioned service targets are met.
Manage the significant event and complaints
processes, in line with current legislation and guidance.
Manage contracts and maintenance for services and
equipment.
Oversee the review and update of all practice
policies and procedures.
Lead and coordinate projects within the practice.
Oversee the management of the practice IT system,
including compliance with the Data Security Protection Toolkit (DSPT).
Coordinate the practice development plan and
business continuity plan.
Assist in the preparation of business cases for new
services and provide project management, as required.
Ensure on-going CQC compliance.
Ensure the practice maintains compliance with its
NHSE contractual obligations.
Provide advice and support to the staff and the
partnership to ensure effective team working.
Manage effective communication, both internal and
external and ensure the website and other communication platforms are
accurate and up to date.
Facilitate partners and practice meetings and maintain an up-to-date action plan.
Support the management of the Patient Participation
Group.
Manage estates and facilities, including health and
safety aspects and risk assessments.
Job description
Job responsibilities
Oversee the management of the day-to-day operations
of the practice, ensuring that staff achieve their primary responsibilities.
Manage the HR processes, including recruitment,
relevant checks, contractual issues, appraisals and staff performance.
Workforce planning to ensure a good skill mix with
staff having the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively.
Ensure employment law and legislation is adhered
to.
Liaise with the Primary Care Network (PCN),
Federation and locality commissioners, attend meetings and promote
collaborative working.
Provide support and advice to the partnership and
keep them updated on practice matters.
Keep up to date with developments and changes
within primary care.
Manage the financial
aspects of the practice and payroll (outsourced), ensuring accurate reporting
and submissions.
Work with
the partners on financial planning, budget setting, forecasting etc.
Ensure the practice explores all opportunities to
maximise income and reduce expenditure.
Ensure Quality and Outcomes Framework (QOF) and
commissioned service targets are met.
Manage the significant event and complaints
processes, in line with current legislation and guidance.
Manage contracts and maintenance for services and
equipment.
Oversee the review and update of all practice
policies and procedures.
Lead and coordinate projects within the practice.
Oversee the management of the practice IT system,
including compliance with the Data Security Protection Toolkit (DSPT).
Coordinate the practice development plan and
business continuity plan.
Assist in the preparation of business cases for new
services and provide project management, as required.
Ensure on-going CQC compliance.
Ensure the practice maintains compliance with its
NHSE contractual obligations.
Provide advice and support to the staff and the
partnership to ensure effective team working.
Manage effective communication, both internal and
external and ensure the website and other communication platforms are
accurate and up to date.
Facilitate partners and practice meetings and maintain an up-to-date action plan.
Support the management of the Patient Participation
Group.
Manage estates and facilities, including health and
safety aspects and risk assessments.
Person Specification
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- Experience of accounting procedures, budgets and forecasting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Person Specification
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- Experience of accounting procedures, budgets and forecasting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.