Job responsibilities
Strategic Management and Planning
Strategically lead and manage the practice
Develop and maintain the practice business strategy; identify opportunities for improved structure and division of workload where appropriate
Monitor and evaluate performance of the practice team against strategic and financial objectives
Develop and maintain effective communication within the practice, across the PCN and with relevant outside agencies such as ICB, NHSE, Hospital Trusts etc.
Provide management representation and contribution to the Primary Care Network
Evaluate estates; managing the development and expansion plans of staffing and services for the surgery's population and PCN services
Financial Management
Develop and manage the practice budget, including revenue and expenses.
Develop forecasts to present to partners to help manage cash flow.
Complete finance submissions on a regular basis and ensure bank reconciliations are undertaken monthly and submitted to accountants.
Ensure staff salaries, pension payments and end of year finance submissions are submitted in a timely manner.
Manage income and expenditure contracts, ensuring all invoicing and payments to suppliers are made on time.
Human Resources
Develop a staff retention strategy and deliver a general personnel management approach
Lead the recruitment of staff to ensure the service delivery is met; monitor skill-mix and deployment of staff
Ensure that all staff are compliant with employment laws.
Oversee staff induction and training; ensure that all staff are adequately trained to fulfil their role
Arrange temporary staff when needed, ensuring full compliance with employment legislation and keeping a full audit trail
Develop and implement annual staff appraisals in keeping appropriate records and monitoring system
Provide leadership, support and mentoring to staff, both as individuals and as team members
Managing or overseeing rotas and cover for annual leave, sickness and other absences
Implement effective systems for the resolution of disputes and grievances, including undertaking disciplinary procedures as required
Keep abreast of changes in employment legislation
Arrange and attend staff meetings
Ensure all staff keep up to date with mandatory training requirements
Organisational
- Lead on CQC compliance, alongside partners and other individuals with lead roles
- Lead on all aspects of health and safety across the organisation, reviewing and maintaining health & safety policies and procedures, carrying out risk assessments as necessary and keep abreast of current legislation
- Ensure that the practice has adequate disaster recovery procedures in place
- Develop practice protocols and procedures, review and update as required
- Manage high standards of practice cleanliness adhering to infection control standards
- Manage the procurement of practice equipment, supplies and maintenance services within target budgets
- Oversee complaints and liaise with the Complaints Lead GP as appropriate
- Investigate incidents/accidents and organise significant event analyses when appropriate
- Ensure GDPR compliance and manage information security risks.
- Ensure appropriate insurance cover is in place.
- Arrange appropriate maintenance for practice equipment
Patient Services
- Adopt a strategic approach to the development and management of patient services
- Ensure service development and delivery is in accordance with local/national guidelines and contractual obligations.
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and develop the practices medicines management systems
- Oversee, develop and manage an effective appointments system
- Monitor and manage practice performance against patient access and demand targets
- Develop and implement an effective complaints management system
- Manage the patient participation group
Information Management and Technology
Ensure compliance of Information Governance regulations
Evaluate and plan practice IT implementation and modernisation
Keep abreast of the digital age of health care and the latest development in primary care IT including NHSE Digital initiatives, systems, and software
Motivate, support, and monitor staff in the use of IT; oversee IT training
Ensure that the practice has effective IT data security, back-up, maintenance, and disaster recovery plans in place
Maintain the practice website
Confidentiality
- Maintain strict confidentiality for patients, relatives, staff, partners and the business.
- Only divulge information to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
Implement and lead on health, safety and security for the practice, staff, patients, and ones self; develop and implement the health and safety manual and other related policies.
On occasions, be on-call for any out of hours issues with the building and estates
Ensure job holders across the practice adhere to their individual responsibilities for infection control and health and safety, & delegate responsibilities where appropriate.
Maintain knowledge of health, safety and infection control statutory and best practice guidelines
Identify risks involved in work activities and undertaking such activities in a way that manages the risk across the business
Actively identify, report, and correct health and safety hazards and infection hazards immediately when recognised
Routine management of own team, team areas, and maintenance of workspace standards
Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and children
This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.