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The Croft Medical Centre

Care Navigator - General Practice

Information:

This job is now closed

Job summary

Would you like to join our dynamic, friendly and supportive team?

We have exciting opportunities for Care Navigators to join our existing forward thinking team. If you are enthusiastic, proactive with an interest working in a customer facing environment in General Practice then we have the job for you.

Main duties of the job

Do you have the following key skills?

  • Customer Service focussed
  • Good knowledge of IT
  • Good listening skills
  • Good telephone manner
  • A team player
  • Interpersonal skills
  • Calm under pressure
  • Adaptable and quick to learn new technologies

About us

We are a compassionate team working together to delivery high quality care to our patients. Our practice consists of three Parners, 2 salaried GPs, 2 Practice Nurses with HCA support. We have a long standing history of providing high quality GP, GY2s tyraining and teaching for both local and London based Medical students.

We are a supportive practice and positively encourage the development of additional skills and personal development of all our staff. We strive to maintain a good work life balance by offering flexibility around the working day.

Details

Date posted

10 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5702-23-0000

Job locations

2 Glen Road

Oadby

Leicester

Leicestershire

LE2 4PE


Job description

Job responsibilities

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety or administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job description

Job responsibilities

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety or administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Knowledge and skills

Essential

  • Ability to provide quality care
  • Good interpersonal and communication skills
  • Basic IT skills

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
Person Specification

Knowledge and skills

Essential

  • Ability to provide quality care
  • Good interpersonal and communication skills
  • Basic IT skills

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Croft Medical Centre

Address

2 Glen Road

Oadby

Leicester

Leicestershire

LE2 4PE


Employer's website

https://www.thecroftmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Croft Medical Centre

Address

2 Glen Road

Oadby

Leicester

Leicestershire

LE2 4PE


Employer's website

https://www.thecroftmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital & Transformation Lead

Daniel Bell

daniel.bell13@nhs.net

Details

Date posted

10 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5702-23-0000

Job locations

2 Glen Road

Oadby

Leicester

Leicestershire

LE2 4PE


Supporting documents

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