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Peel Croft Surgery

Medical Receptionist/Admin Assistant

Information:

This job is now closed

Job summary

We are looking for a flexible and enthusiastic part-time medical receptionist/admin assistant to join our small team.

The successful applicant will provide a high quality and responsive service to all patients in accordance with practice requirements.

The normal hours of work are 2pm-6pm Mon-Wed and 12pm-4pm Thurs-Fri

Main duties of the job

General reception duties including telephone and face to face patient contact, booking appointments, assisting patients in their enquiries.

General admin duties including processing various documents, checking patient-completed forms.

About us

Peel Croft Surgery has a small but cohesive team that includes three partners, one nurse, one nurse associate, one HCA, and a management/admin team of seven.

We are a training practice meaning we usually have at least one registrar training with us, plus medical students at various times.

We have attached staff including a midwife, pharmacist and social prescriber.

The team is friendly and works well together achieving high QOF targets.

We have a CQC rating of outstanding.

Details

Date posted

16 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5693-24-0000

Job locations

Peel Croft Surgery

Lichfield Street

Burton-on-trent

Staffordshire

DE14 3RH


Job description

Job responsibilities

Duties and Responsibilities

The successful applicant will provide a high quality and responsive reception service to all patients, carrying out medical reception and administration duties in accordance with practice requirements. General duties will include:

Maintaining a presentable image

Greeting patients in a friendly, helpful and welcoming manner

Booking appointments or signposting patients as required

Answering telephones promptly and liaising with patients and outside agencies accordingly

Completing patient registrations according to practice policy

Processing repeat prescription requests according to practice policy

Processing incoming post as required

Scanning/workflowing documents according to practice policy

Completing IT tasks on Emis/Docman/Accurx

Assisting in premises closure where necessary

General

Comply with all relevant practice procedures

Liaise with colleagues where necessary, including nursing and medical staff, reception colleagues and practice manager, following instructions where required

Follow Health and Safety procedures at all times

Report any identified Health and Safety hazards to the Practice Manager

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Cover sickness/holiday where needed

Complete all mandatory training as advised

Attend staff meetings where appropriate

MAINTAIN STRICT PATIENT CONFIDENTIALITY AT ALL TIMES

This job description is not exhaustive and may include additional duties as required. It may also be changed subject to the needs of the practice and any NHS transformations.

Job description

Job responsibilities

Duties and Responsibilities

The successful applicant will provide a high quality and responsive reception service to all patients, carrying out medical reception and administration duties in accordance with practice requirements. General duties will include:

Maintaining a presentable image

Greeting patients in a friendly, helpful and welcoming manner

Booking appointments or signposting patients as required

Answering telephones promptly and liaising with patients and outside agencies accordingly

Completing patient registrations according to practice policy

Processing repeat prescription requests according to practice policy

Processing incoming post as required

Scanning/workflowing documents according to practice policy

Completing IT tasks on Emis/Docman/Accurx

Assisting in premises closure where necessary

General

Comply with all relevant practice procedures

Liaise with colleagues where necessary, including nursing and medical staff, reception colleagues and practice manager, following instructions where required

Follow Health and Safety procedures at all times

Report any identified Health and Safety hazards to the Practice Manager

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Cover sickness/holiday where needed

Complete all mandatory training as advised

Attend staff meetings where appropriate

MAINTAIN STRICT PATIENT CONFIDENTIALITY AT ALL TIMES

This job description is not exhaustive and may include additional duties as required. It may also be changed subject to the needs of the practice and any NHS transformations.

Person Specification

Qualifications

Essential

  • The successful applicant should have a GCSE in English, grade A-C/4-9

Experience

Desirable

  • Experience of working in primary care, particularly knowledge of EMIS clinical system, is desirable but not essential as training will be given.
Person Specification

Qualifications

Essential

  • The successful applicant should have a GCSE in English, grade A-C/4-9

Experience

Desirable

  • Experience of working in primary care, particularly knowledge of EMIS clinical system, is desirable but not essential as training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peel Croft Surgery

Address

Peel Croft Surgery

Lichfield Street

Burton-on-trent

Staffordshire

DE14 3RH


Employer's website

https://www.peelcroftsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Peel Croft Surgery

Address

Peel Croft Surgery

Lichfield Street

Burton-on-trent

Staffordshire

DE14 3RH


Employer's website

https://www.peelcroftsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Trish Dunn

trish.dunn@staffs.nhs.uk

Details

Date posted

16 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5693-24-0000

Job locations

Peel Croft Surgery

Lichfield Street

Burton-on-trent

Staffordshire

DE14 3RH


Supporting documents

Privacy notice

Peel Croft Surgery's privacy notice (opens in a new tab)