Health Care Assistant

Job description

Job responsibilities

Job Title:

HCA

Responsible To:

Lead Nurse

Salary scale:

Ironopolis Pay scales Grade C

Location:

Martonside Medical Centre

The Endeavour Practice

Job Purpose

The post holder will assist in the delivery of nursing care in general practice as a supervised practitioner, ensuring that all care is of a high standard and in a way that meets the privacy and dignity needs of the patient.

Key Duties and Responsibilities:

General Care Responsibilities

To undertake Venepuncture for patients who attend a pre-booked appointment or at the opportunistic request of a clinician. To undertake venepuncture and process via INR Star system

To understand when there is an abnormal BM result and act on them accordingly and in conjunction with the policies in Ironopolis

Carry out weekly warfarin audits to ensure patient compliance.

To assist in the provision of care to patients.

To be involved in clinical policy development within the practice, providing input to any decision making processes affecting the care of patients.

Chaperoning patients as required.

Day to day / weekly tasks to ensure compliance with cold chain and emergency equipment including checking fridge temperatures, defibrillator, emergency trolley and all equipment as required

Maintaining Patient Records / ICT Systems

Ensuring all specimens left for collection are labelled correctly / marked on Practice Clinical system.

Arrange appointments for childhood immunisations / assist Practice Nurses at clinics. Record information / chase up non-attenders.

To communicate with all members of the Primary Health Care Team, sharing information and concerns re patients in adherence with confidentiality guidance.

Data input onto Practice Clinical system activities undertaken within the Treatment Room.

Ensure that records are kept up to date and legible to show audit trails

Liaise with other members of the primary health care team and other agencies in order to ensure appropriate care is provided for the practice population.

HCA Specific Duties:

Undertake ECGs urgent and pre-booked appointments

Hypertension reviews in accordance with Ironopolis policy

Arranging 24 hour BP monitoring for patients ensuring data is input when completed and equipment is functional.

Administer injections and vaccines under Patient Specific Directive (PSD)

Perform basic wound care

Perform ear syringing

HCA Responsibilities related to equipment / clinical stock

Collection of and / restocking of clinical equipment in consultation / treatment rooms.

Setting up trolleys for minor surgical procedures. Assist with procedures as required, follow-up of patients who have had surgical procedures.

Arrange and oversee the annual calibration of equipment to include defibrillator, BM machines etc. as per Equipment log.

Undertake the annual calibration of BP machines; recording the date of the calibration in accordance with Ironopolis policy.

Responsible for ordering / maintaining / keeping records of adequate / safe supplies of immunisations / clinical stock.

To share responsibility for new protocols / procedures as and when required to address the needs of the GMS2 Contract.

Other requirements

You may be required to undertake duties not specified in the job description, but which are commensurate with the role / within your capabilities as required by the needs of Ironopolis.

You may be required to work in an alternative work location other than that specified above, this will be as required by the needs of Ironopolis.

You may be required to work flexible hours as required by the needs of the service.

There may be a requirement to change the job description in light of developing requirements of Ironopolis

Core Responsibilities

Ensure effective communication with various individuals and groups using the most suitable communication methods with customer service at the heart. Groups will primarily be your immediate colleagues and patients but this may extend to other contractors or external health partners across the STP, CCG, Secondary Care, Community Staff. We gather personal and sensitive information from our patients and all such information is to be regarded as strictly confidential and may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Take responsibility for maintaining your own knowledge and skills; the minimum requirement being compliance in statutory and mandatory training. Acknowledge the identification of any learning / development needs brought to your attention by your line manager. Identify ways in which you can develop your own knowledge and skills that will in turn provide a benefit to the Patients of Ironopolis.

Engage in a working environment and culture that protects the health, safety and security of yourself, other staff, the public and clients of Ironopolis. Take responsibility for the reporting of any accidents or incidents within the workplace.

Know your success criteria and always strive to exceed them, overcoming barriers with a positive and solutions focused approach. Monitoring your own standards of work / behaviours and asking for constructive feedback on your performance to enable you to continuously improve. Be supportive to other work colleagues to enable continuous improvement.

There is an expectation that all employees and management of Ironopolis Medical Group will act as ambassadors of equality and diversity and must therefore ensure their own actions support equality, diversity and rights and they will co-operate with measures introduced to promote equality of opportunity, to eliminate unlawful discrimination, to promote good relations and respect the dignity and diversity of patients and colleagues. This extends to out of work activities and personal activities including those on social media that may bring the individual and the business into disrepute.

There is an expectation that all employees of Ironopolis Medical Group will:

Understand that looking after our people is crucial, because we depend on our people to deliver our services. Therefore, when we talk about people first. We include our own within that.

Act with integrity. Our prime consideration, guided by Good Medical Practice is to represent the interests of the profession and patients. This means that we will do what we say we will, and act how we say we will always leading by example

Be expert. We fervently believe in the professional development of our people, to enable them to contribute to the health and wellbeing of the wider community by developing their expertise in their particular fields of clinical and non-clinical interests.

Enable learning. As a teaching and training practice, we believe in developing all staff, students, and registrars and partners. Using the diversity of skills, knowledge and experience that this gives the practice, we seek to encourage a culture of challenging the status quo in order to deliver our vision.

Encourage innovative. We believe that we can only maximise our effectiveness by embracing technology, new ideas and a culture of continuous improvement. This means we will be reflective, challenging and receptive to feedback.

Seek first to understand before being understood

Dr Stephen Covey

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health Care
• Previous experience in a health care environment working with patients as a phlebotomist.
• Good written and verbal communication skills
• Ability to learn about and deal with blood borne viruses.
• Willingness to learn new skills.
• Ability to work positively as part of a team but also having the ability to work on their own
• Self-motivation
• Ability to cope under pressure
• Demonstrate a friendly manner with ability to put patients at their ease.
• Knowledge of Data Protection, Equality and diversity, protection of vulnerable adults and children and IPC
• IT system data base use data entry, updating patient records (preferably using clinical systems)Experience using SystemOne

Desirable

• NVQ Level 3 in Health Care (or willing to work towards)
• Experience as a Health Care Assistant
• Experience of BP and ECG testing
• Experience in stock control and ordering

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Martonside Medical Centre

Address

Martonside Medical Centre

Martonside Way

Middlesbrough

Cleveland

TS4 3BU

Employer's website

https://www.martonsidemedicalcentre.co.uk (Opens in a new tab)