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Hanmer Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

Due to the increased demand within the practice, we have a new vacancy for a Medical Receptionist. This exciting and permanent part time post (of up to 15 hours per week) will enable you to become an integral and valued part of our small, friendly, supportive and efficient team.

Main duties of the job

The role can be up to 15 hours per week

The rota to be discussed at interview. Shifts will be Monday to Friday, between 8.00 am 6.30 pm

Salary to be discussed and will be dependent on qualifications and experience

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Please contact the Practice Manager for further information if required.

About us

Hanmer Surgery is located close to the village of Hanmer, a beautiful village close to the Welsh English border.

We are a small and friendly team serving a patient population of just over 2000 patients.

The role offers a competitive salary and entry into the NHS Pension Scheme

Details

Date posted

29 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5683-24-0003

Job locations

The Surgery

Sandy Lane

Hanmer

Whitchurch

Shropshire

SY13 3DL


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS (training would be provided)

Photocopy documentation as required

Secretarial letters (training will be provided)

Filing patient notes

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS (training would be provided)

Photocopy documentation as required

Secretarial letters (training will be provided)

Filing patient notes

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Desirable

  • GCSE (or equivalent) English at Grade C (4) or above
  • See attached Person Specification
Person Specification

Qualifications

Desirable

  • GCSE (or equivalent) English at Grade C (4) or above
  • See attached Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanmer Surgery

Address

The Surgery

Sandy Lane

Hanmer

Whitchurch

Shropshire

SY13 3DL


Employer's website

https://hanmersurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hanmer Surgery

Address

The Surgery

Sandy Lane

Hanmer

Whitchurch

Shropshire

SY13 3DL


Employer's website

https://hanmersurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Julie Day

julie.day2@wales.nhs.uk

Details

Date posted

29 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5683-24-0003

Job locations

The Surgery

Sandy Lane

Hanmer

Whitchurch

Shropshire

SY13 3DL


Supporting documents

Privacy notice

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