Job summary
Full-time or Part-time Considered
We have a vacancy for an enthusiastic, motivated and hard working receptionist to join our busy practice. The successful candidate will be a friendly, organised person with an excellent telephone manner.
Main duties of the job
Duties will include dealing with patients by telephone and face to face projecting a positive and friendly image to patients and other visitors to the practice. Previous experience of working in General Practice and Reception would be a distinct advantage, however full training will be given.
The job includes significant amounts of multi-tasking with the ability to be compassionate.
The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated team.
About us
We are a GP training practice with a total of 6,300 patients with 2 GP's, 3 Nurse Practitioners, 3 Practice Nurses and 1 HCA.
Teesside topped ranked surgeries - we were ranked as 3rd.
Job description
Job responsibilities
Job Summary:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- First point of contact per patient queries.
- Scan and Summarise Medical Documents
- Be able to cover all reception positions as necessary
- Process appointment requests for today, future appointments from patients by telephone and in person.
- Deal with visit requests
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Process repeat prescription request in accordance with Practice guidelines (if necessary in absence of prescription clerks).
- Any other tasks allocated by managers
Job description
Job responsibilities
Job Summary:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- First point of contact per patient queries.
- Scan and Summarise Medical Documents
- Be able to cover all reception positions as necessary
- Process appointment requests for today, future appointments from patients by telephone and in person.
- Deal with visit requests
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Process repeat prescription request in accordance with Practice guidelines (if necessary in absence of prescription clerks).
- Any other tasks allocated by managers
Person Specification
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and Skills
Essential
- Good interpersonal and communication skills
- Basic IT skills
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Person Specification
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Knowledge and Skills
Essential
- Good interpersonal and communication skills
- Basic IT skills
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.